# Client Experience Coordinator

**Company**: Pinsent Masons
**Location**: London
**Work arrangement**: onsite
**Job type**: full-time
**Category**: Other
**Industry**: Legal

**Apply**: https://ehpy.fa.em5.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1001/job/3697?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_2c8a82f5-068

## Description

Join Pinsent Masons as a Client Experience Coordinator in London. As a passionate ambassador for exceptional client experience, you will ensure every visitor receives a professional, personalised and effortless journey throughout their time in the London office.

**Responsibilities**

- Deliver a warm, personalised and professional experience for all clients, visitors and colleagues.

- Act as an ambassador for the London office, creating a welcoming environment and anticipating guest needs.

- Review daily visitor, meeting and event schedules, ensuring all arrangements are in place.

- Prepare and maintain meeting rooms and client-facing spaces to the highest standards.

- Partner with event organisers and internal teams to deliver successful meetings and events.

- Collaborate with Reception, Catering, AV, Facilities and Security teams to provide a consistently high-quality service.

- Proactively manage bookings, communicate updates and resolve potential issues.

- Ensure client-facing areas remain professional and welcoming.

- Support compliance with firm policies, health and safety procedures, and service standards.

- Contribute ideas to enhance service delivery and improve processes.

**Requirements**

- Experience gained in a similar role with a passion for giving exceptional levels of service.

- Experience of working within a client/customer service environment for a professional services or law firm would be advantageous.

- Experience of using a visitor management/room booking system, preferably Condeco/Eptura.

- Excellent IT skills to include all MS Office packages.

- Strong client service and relationship-building skills.

- Excellent organisation, prioritisation and attention to detail.

- Ability to work effectively across reception, events and wider service teams.

- Highly organised, confident and client focused.

- Proactive and hands-on, with the ability to anticipate needs and resolve problems quickly.

- Calm and adaptable when managing competing priorities and changing requirements.

- A clear communicator who builds positive relationships.

- A collaborative team player committed to consistently high service standards.

- Flexible in both attitude and in daily hours of work.

- Highly motivated with a can-do approach towards all given tasks.

- Discrete and able to handle sensitive matters professionally.

**Benefits**

- 25 days holiday

- Bonus Scheme

- Pension Scheme

- Electric car scheme

- Enhanced Family Leave policies

- Private Medical Insurance

- Health, lifestyle and wellbeing benefits

## Skills

### Required
- MS Office packages
- client service
- relationship-building
- organisation
- prioritisation
- attention to detail
- visitor management/room booking system

### Nice to have
- Condeco/Eptura

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Source: [Apply at ehpy.fa.em5.oraclecloud.com](https://ehpy.fa.em5.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1001/job/3697?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)