# Associate Systems Administrator

**Company**: Shield AI
**Experience**: senior
**Job type**: full-time
**Salary**: Pay within range listed
**Category**: IT
**Industry**: Technology

**Apply**: https://jobs.lever.co/shieldai/793af9d3-283e-415c-b650-719ac712e00c?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_2c6e4cc8-313

## Description

The Associate Systems Administrator provides day-to-day enterprise end-user IT support, systems administration, infrastructure maintenance, and asset lifecycle support.

This role is responsible for helping maintain a secure, reliable, and efficient IT environment by delivering white-glove technical support to employees, with particular focus on executive users, executive assistants, board-facing support needs, and visiting leaders.

Key Responsibilities:

- Deliver excellent customer service while supporting employees across multiple locations.

- Provide day-to-day technical support for endpoint and user systems across Windows, macOS, and Linux environments.

- Install, configure, maintain, and troubleshoot hardware, software, mobile devices, and peripheral equipment for end users.

- Deliver white-glove support for executive users, executive assistants, board-related activities, and visiting leaders with a high level of professionalism, responsiveness, and discretion.

- Support conference room, collaboration, and meeting technology for executive meetings, leadership reviews, and other high-visibility events.

- Administer user accounts, permissions, and access controls through Active Directory and Azure AD in accordance with established security and compliance requirements.

- Support endpoint management and security controls to maintain a secure and compliant computing environment.

- Perform local IT asset lifecycle activities, including device provisioning, deployment, inventory tracking, maintenance, refresh coordination, and secure decommissioning.

- Maintain accurate asset records and software licensing information using IT service management and asset management tools.

- Respond to and resolve service requests and technical incidents in a timely manner, escalating more complex issues through established support paths.

- Create and maintain technical documentation, standard operating procedures, and knowledge base content.

- Collaborate with infrastructure, network, and security teams to support enterprise IT operations and coordinated issue resolution.

- Participate in planned maintenance activities and support occasional after-hours or on-call responsibilities as required.

Requirements:

- 5+ years of experience in systems administration, desktop support, or enterprise IT support roles.

- 3+ years of experience supporting executives, executive assistants, or other VIP users in a corporate environment.

- Experience supporting Windows, macOS, and Linux operating systems in a business environment.

- Working knowledge of Active Directory, Azure AD, and identity and access management concepts.

- Experience troubleshooting endpoint hardware, software, operating system, and basic collaboration technology issues.

- Familiarity with networking fundamentals, including DNS, DHCP, TCP/IP, switching, and wireless networking.

- Experience using IT service management and asset management platforms such as Jira Service Management, Snipe-IT, ServiceNow, or similar tools.

- Strong troubleshooting, documentation, communication, and customer service skills.

- Ability to communicate effectively with both technical and non-technical stakeholders, including senior leaders.

- Ability to handle sensitive situations with discretion, urgency, and strong follow-through.

- Ability to participate in an on-call rotation and support occasional after-hours maintenance activities.

Preferred Qualifications:

- 6+ years of enterprise IT experience.

- Experience providing executive or white-glove technical support in a fast-paced corporate environment.

- Experience with Microsoft Endpoint Manager (Intune), JAMF, or other endpoint management platforms.

- Basic scripting or automation experience using PowerShell, Bash, or similar tools.

- Familiarity with AV, conferencing, collaboration, and room-support technologies used in executive settings.

- Familiarity with endpoint security tools and enterprise security best practices.

- Experience using AI-powered tools to improve operational efficiency and workflow automation.

## Skills

### Required
- Active Directory
- Azure AD
- Endpoint management
- IT service management
- Asset management
- Troubleshooting
- Documentation
- Communication
- Customer service
- Networking fundamentals
- Windows
- macOS
- Linux

### Nice to have
- Microsoft Endpoint Manager (Intune)
- JAMF
- Scripting
- Automation
- AV
- Conferencing
- Collaboration
- Room-support technologies
- Endpoint security tools
- AI-powered tools

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Source: [Apply at jobs.lever.co](https://jobs.lever.co/shieldai/793af9d3-283e-415c-b650-719ac712e00c?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)