# Customer Service Officer

**Company**: HK Business
**Location**: Causeway Bay, Hong Kong Island
**Category**: Customer Service
**Industry**: Finance

**Apply**: https://portal.careers.hsbc.com/careers/job/563774612203973?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_2c65de71-33a

## Description

We are currently seeking a high calibre professional to join our team as a Customer Service Officer.

In this role you will:

- Drive engaging beyond banking services (incl. partner services, customer events & gamifications) and provide basic hospitality support in meeting areas.

- Welcome customers, understand their needs, manage branch traffic, and direct them to the right service channel, colleague, or specialist counter.

- Support customers to use self-service and digital tools (e.g., kiosks/digital directory, mobile app) to complete requests efficiently.

- Handle general customer enquiries on products, promotions and rewards; explain how to earn and redeem rewards.

- Promote bank offers, campaigns and mobile app features based on customer needs

- Support basic wealth and investment-related enquiries and guide customers to relevant digital wealth tools or specialists where relevant.

- Identify service opportunities and make referrals to Relationship Managers and specialist teams.

- Manage branch merchandise display and maintain high standards of presentation across customer areas

- Back up counter-based customer service if needed, including assisting customers with accessibility needs.

To be successful you will need:

- Secondary school graduate with a pass in 5 subjects for HKCEE or HKDSE including Math, Chinese or English, equivalent or above preferred

- Good interpersonal and communication skills with fluency in Cantonese and English. Mandarin is a definitive advantage.

- Flexible and willing to work daytime shifts on weekends and public holidays as required (Branch Operating Hours for reference: Mon-Sat; 9:00 - 19:00, Sun: 12:00-19:00)

- Customer centric mindset with commitment to deliver quality service

- Self-motivated and adaptable to a service environment

- Digital savvy with the ability to assist customers to use digital/self-service channels (e.g., mobile app, kiosks, e-forms) and adapt quickly to learn new systems.

- Customer service experience preferred

## Skills

### Required
- Cantonese
- English
- customer service
- digital literacy

### Nice to have
- Mandarin

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Source: [Apply at portal.careers.hsbc.com](https://portal.careers.hsbc.com/careers/job/563774612203973?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)