# Customer Service Support Specialist

**Company**: GDIT
**Location**: Tysons Corner, VA
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Salary**: $106,275 - $143,782
**Category**: IT
**Industry**: Technology

**Apply**: https://gdit.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/USA-VA-Tysons-Corner/Customer-Service-Support-Specialist---TS-SCI-with-Polygraph_RQ231660-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_2c371ac8-058

## Description

Transform technology into opportunity as a Customer Service Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

**Responsibilities:**

- Provide mobile device support for mobile phones, laptops, air cards, and tokens.

- Use enterprise tools or ticketing systems to document and track requests and requirements.

- Resolve issues and provide problem solutions while adhering to security policies and plans.

- Image and re-image laptops.

- Load software onto laptops.

- Interact with service providers to resolve issues.

- Communicate complex technical concepts, requirements, and technical information to both technical and non-technical audiences.

- Provide strong customer service and problem-solving skills.

**Requirements:**

- Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.

- 5+ years of related experience.

- TS/SCI with Polygraph clearance.

**Desired Skills:**

- Experience working in a team environment and with all levels of management.

- Experience imaging and re-imaging with Sponsor’s laptop build.

- Experience loading software onto laptops.

- Experience creating Sponsor laptop accounts.

- Experience with Sponsor’s SOP for managing the lifecycle of laptops issued to Sponsor’s customers.

- Experience with IT service delivery processes.

- Experience multi-tasking in an environment with competing priorities and short suspense timelines.

- Experience with the Sponsor’s enterprise IT incident ticketing tool.

**Benefits:**

- 401K with company match

- Comprehensive health and wellness packages

- Internal mobility team dedicated to helping you own your career

- Professional growth opportunities including paid education and certifications

- Cutting-edge technology you can learn from

- Rest and recharge with paid vacation and holidays

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## Skills

### Required
- Customer Service
- Laptop Maintenance
- Mobile Support
- enterprise tools
- ticketing systems
- security policies
- problem solving

### Nice to have
- team environment
- management
- laptop build
- software loading
- account creation
- IT service delivery
- multi-tasking
- incident ticketing tool

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Source: [Apply at gdit.wd5.myworkdayjobs.com](https://gdit.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/USA-VA-Tysons-Corner/Customer-Service-Support-Specialist---TS-SCI-with-Polygraph_RQ231660-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)