# Helpdesk Engineer

**Company**: Tanium
**Location**: Krakow, Poland (Hybrid)
**Work arrangement**: hybrid
**Experience**: mid
**Job type**: full-time
**Category**: IT
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/tanium/jobs/8335035?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/helpdesk-engineer-2c31b85d-fba/

## Description

Tanium is expanding rapidly and is searching for a smart and motivated Help Desk Engineer, who can facilitate continued growth. This individual will work directly with a talented team of IT and security professionals. The role will also have the opportunity to learn new technologies, including Tanium’s product.

The Help Desk Engineer is crucial to ensuring that IT and Tanium’s employees have the access and resources to complete their mission. The right candidate will enjoy working closely with end-users, including developers, engineers, sales, and support staff. A successful candidate will also enjoy working for a company that is focused on quality and ensuring the long-term success of Tanium.

Responsibilities:

- Assist with user onboarding/offboarding

- Act as L1 and L2 support for all Tanium employees

- Configure and support issues with iOS and Android devices

- Provide on-site and remote support to end users

- Help create content and develop the internal IT Wiki

- Assist in the device imaging process

- A/V and event support

- Some project work

Requirements:

- Bachelor's Degree in Computer Science, IT or equivalent work experience

- 2 years of relevant technical support experience

- Solid understanding of operating systems (Mac OS X, Windows)

- Understanding of Active Directory

- Basic understanding of networking

- Experience with ServiceNow or other IT ticketing systems

- Ability to support both non-technical and highly technical end users

- Video conferencing with tools like Zoom, Teams, etc.

Nice to have:

- Experience with user management in Google

- Executive/VIP support experience

Other requirements:

- Strong problem-solving skills

- Positive attitude and excellent interpersonal communication skills

- Passion for technology

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- Computer Science
- IT
- Mac OS X
- Windows
- Active Directory
- ServiceNow
- Zoom
- Teams

### Nice to have
- Google
- Executive/VIP support

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/tanium/jobs/8335035?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)