# Senior Engineer – Amazon Connect/ Telephony

**Company**: Syneos Health
**Location**: Hyderabad
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Healthcare

**Apply**: https://syneoshealth.wd12.myworkdayjobs.com/en-US/Syneos_Health_External_Site/job/IND-Hyderabad-Hybrid/Sr-Product-Manager_25106410?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_2c2d8863-213

## Description

Syneos Health is seeking a Senior Engineer to design and develop scalable IVR systems, automation frameworks, and integrations for their Amazon Connect telephony platform.

The ideal candidate will have 5+ years of experience in software engineering, with a focus on cloud-based systems, and 3+ years of hands-on experience with Amazon Connect, including IVR development.

Responsibilities:

- Design and build scalable IVR systems and call routing logic in Amazon Connect

- Develop backend services using Lambda, APIs, and data storage solutions such as DynamoDB

- Create automation frameworks for telephony workflows, including dynamic routing, system-triggered actions, and configuration management

- Build reusable components and patterns to standardize development across the platform

- Design and implement integrations between Amazon Connect and Salesforce Service Cloud

- Build and enhance custom Contact Control Panel (CCP) solutions to support agent workflows

- Enable seamless, automated data exchange across telephony and enterprise systems

- Design systems that prevent issues rather than react to them, including strong error handling, fallback logic, and resiliency patterns

- Implement automated monitoring, alerting, and where possible, self-healing mechanisms

- Continuously identify and eliminate manual processes through automation

- Act as an escalation point for complex or recurring issues that require deep technical analysis, with a focus on root cause elimination rather than repeated fixes

- Mentor Engineer II resources by providing clear designs, reusable patterns, and development standards

- Break down complex systems into executable work for the broader team

- Collaborate with Product, QA, and Platform Operations to deliver scalable solutions

- Communicate technical decisions and trade-offs clearly to stakeholders

Qualifications:

- 5+ years of experience in software engineering, with a focus on cloud-based systems

- 3+ years of hands-on experience with Amazon Connect, including IVR development

- Strong experience building backend systems using AWS services such as Lambda, APIs, DynamoDB, and S3

- Experience designing automation frameworks and event-driven architectures

- Experience integrating Amazon Connect with Salesforce Service/Health Cloud or similar platforms

- Strong understanding of telephony concepts including IVR, SIP, PSTN, and VoIP

- Proven ability to design scalable, maintainable systems from the ground up

Benefits:

- Career development and progression

- Supportive and engaged line management

- Technical and therapeutic area training

- Peer recognition and total rewards program

- Inclusive culture

## Skills

### Required
- Amazon Connect
- IVR development
- AWS services
- Lambda
- APIs
- DynamoDB
- S3
- telephony concepts
- IVR
- SIP
- PSTN
- VoIP

### Nice to have
- custom Contact Control Panel (CCP) solutions
- Amazon Kinesis
- AWS certifications
- CI/CD pipelines
- infrastructure as code

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Source: [Apply at syneoshealth.wd12.myworkdayjobs.com](https://syneoshealth.wd12.myworkdayjobs.com/en-US/Syneos_Health_External_Site/job/IND-Hyderabad-Hybrid/Sr-Product-Manager_25106410?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)