# Principal Engineer - Go-To-Market

**Company**: Intercom
**Location**: Dublin, Ireland
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/intercom/jobs/7814380?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_2c25a1b4-693

## Description

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

You will be responsible for architecting and delivering a high-scale, AI-native platform that transforms our Go-To-Market operations. By collaborating with data science, infrastructure, and GTM teams, you will execute a "build and buy" strategy to replace our legacy SaaS toolchains and manual heuristics with bespoke AI agents and automated workflows.

## What will I be doing?

As a Principal Engineer you will:

- Architect the next-generation GTM platform using a mix of build and buy approaches.

- Replace a sprawling last-gen SaaS software toolchain with sharp, bespoke tooling.

- Contribute to our technical architecture as we grow, ensuring long-term scalability.

- Replace manual, heuristic-based processes with custom-built agents.

- Scale up and scale out solutions incubated by our GTM labs team.

- Contribute to all phases of software development, including ideation, prototyping, design, and implementation.

- Build using the best tools in the industry, including AI-powered developer tools.

- Build to a standard that our top GTM operatives can rely on your solutions for goal attainment.

- Raise the bar for technical standards, performance, reliability, and operational excellence.

- Foster and drive operational excellence with metrics, monitoring, and smart on-call and support.

- Provide assessments of project progress, risks, and challenges to engineering leadership.

## What skills do I need?

- 8–10 years of experience building high-quality products used to achieve key business objectives.

- Significant, demonstrated impact that your work has had on the product and/or the teams.

- Hands-on expert executor with experience guiding and leading small teams.

- Strong product, data, and technical fundamentals and good systems design skills.

- Experience in setting technical strategy while remaining practical.

- Strong understanding of software engineering fundamentals and the full development lifecycle.

- Experience running critical systems migrations.

- Fluency with AI-powered developer tools like Claude Code, Jules, Codex.

- BSc in AI, Computer Science, Data Science, Maths, Statistics, or a related field.

## Policies

Intercom has a hybrid working policy, expecting employees to be in the office at least three days per week. We value diversity and are committed to a policy of Equal Employment Opportunity.

## Skills

### Required
- AI-powered developer tools
- Software engineering fundamentals
- Systems design
- Technical strategy
- Critical systems migrations
- Computer Science
- Data Science
- Maths
- Statistics

### Nice to have
- AI-native products
- Strong AI/ML background
- High-availability platforms
- Software for Sales, Marketing, or Customer Success

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/intercom/jobs/7814380?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)