# Enterprise Solutions Engineer

**Company**: Cresta
**Location**: United States (Remote)
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: $200,000-$275,000
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/cresta/jobs/5437843008?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_2c15e300-caa

## Description

Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel.

As an Enterprise Solutions Engineer you will partner with Enterprise Account Executives to showcase the power of Cresta to potential customers. In this role you will provide technical insights and solutioning to stakeholders both internal and external by understanding customers technical requirements.

Responsibilities:

- Qualify new sales opportunities by understanding customer requirements and converting it to Cresta technical requirements

- Partner with Enterprise Account Executives to discover and understand the prospect's situation and the challenges that they are experiencing

- Lead discovery calls with prospective customers & internal cross functional teams to build and deliver product demos

- Provide your prospects with insights and learnings from your vast experience in helping customers improve their contact center and customer experience operations

- Drive adoption during proof of values by training individual managers and users on the Cresta solution

- Translate prospect use cases into brilliant technical solutions and demonstrate the path to ROI

- Deliver captivating product demos highlighting value propositions to get prospects excited about how Cresta will help them reach their goals

- Run ROI workshops to translate our solution into a financial business case proposal

- Provide feedback to product management about the successes and failures in the field

Qualifications We Value:

- 4+ years of experience in customer-facing roles, with 3–5 years in a technical pre-sales capacity supporting large enterprise sales cycles

- Deep hands-on expertise with Conversational AI and CCaaS platforms, helping customers modernize contact center operations

- Known for a strong work ethic, enthusiasm, and thoughtful engagement with clients and internal teams alike

- Desire to practice and prepare your presentation (or demo) meticulously, as you always strive for perfection

- Natural problem-solver; resourceful in leveraging internal teams and cross-functional collaboration to move deals forward

- Fast learner with a passion for new technology and a talent for simplifying complexity for customers

- Experienced with Salesforce.com, contact center infrastructure, and enterprise SaaS environments

Perks & Benefits:

- Comprehensive medical, dental, and vision coverage with plans to fit you and your family

- Flexible PTO to take the time you need, when you need it

- Paid parental leave for all new parents welcoming a new child

- Retirement savings plan to help you plan for the future

- Remote work setup budget to help you create a productive home office

- Monthly wellness and communication stipend to keep you connected and balanced

- In-office meal program and commuter benefits provided for onsite employees

Compensation at Cresta: The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. The OTE Range is $200,000-$275,000.

## Skills

### Required
- Conversational AI
- CCaaS platforms
- Salesforce.com
- contact center infrastructure
- enterprise SaaS environments

### Nice to have
- AI sales engineering experience
- high-growth startup environment experience

---

Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/cresta/jobs/5437843008?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)