# Front Office Agent (m/w/d)

**Company**: Accor
**Location**: Munich, BY
**Work arrangement**: hybrid
**Job type**: full-time
**Category**: Hospitality
**Industry**: Hospitality

**Apply**: https://jobs.smartrecruiters.com/Accor/744000157046649-front-office-agent-m-w-d-?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/front-office-agent-m-w-d-2bfa3a0f-041/

## Description

We are currently seeking a Front Office Agent to join our team at ibis München City Parkstadt Schwabing.

As a Front Office Agent, you will be the first point of contact for our guests from check-in to check-out. With your friendly and professional demeanour, you will ensure a smooth process at the reception and also support our hotel bar when needed - we work closely together here.

Responsibilities:

- Provide personal reception and care for our international guests

- Manage check-in, check-out, and guest requests

- Collaborate closely with all departments in the hotel

- Prepare and serve drinks and snacks at the bar

- Handle cash register, process reservations, and maintain guest correspondence

- Assist with administrative tasks and adhere to all standards

- Comply with HACCP and safety regulations as well as our Green Key program

Qualifications:

- Completed hotel industry training and/or experience at the reception or hotel bar desirable

- Good German and English language skills

- Initial experience with Opera Cloud desirable

- Proficient in MS-Office

- Team spirit, resilience, reliability, and a polished appearance

- Willingness to work shifts and a high level of service orientation

Benefits:

- Above-tariff payment

- Additional 13th monthly salary and holiday pay

- Monthly allowance of 4%

- Performance bonus of up to 6% of annual salary

- Development opportunities through our Accor Academy

- Diverse career perspectives through group-wide development programs

- Discounted accommodation prices in Accor hotels worldwide

- A warm, well-coordinated team

- Varied tasks in an attractive location

- Short decision-making paths

- High level of autonomy and scope for design

If you're interested, please apply! We don't need a cover letter - we'd like to get to know you. You can reach us by email at viviane.taenzer@accor.com or by phone at +49 (0) 162 7867187. Our entire team looks forward to your application!

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## Skills

### Required
- German
- English
- MS-Office
- Opera Cloud

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Accor/744000157046649-front-office-agent-m-w-d-?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)