# Customer Service Representative

**Company**: TransPerfect
**Location**: El Paso, TX
**Job type**: full-time
**Category**: Customer Service

**Apply**: https://transperfect.wd5.myworkdayjobs.com/en-US/transperfect/job/US-El-Paso-TX/Customer-Service-Representative_R2025-244354?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_2bc15085-ea4

## Description

We are seeking a Customer Service Representative to join our team in El Paso, TX. As a Customer Service Representative, you will be responsible for processing in-bound calls with third-party clients, displaying great customer service skills to ensure the highest level of customer satisfaction.

Responsibilities:

- Use proper phone etiquette to provide great customer service for incoming calls for various cases and projects

- Communicate effectively, read FAQs verbatim, and address customers' needs to provide accurate information, process inquiries, and solve problems

- Document all calls appropriately, and follow all procedures as dictated by policy and procedures

- Conduct yourself in a professional manner at all times – adhere to structured internet rules and regulations on the call center floor

- Work continuously towards professional development, using downtime productively

- Reliable and dependable adherence to attendance requirements, complying with scheduled lunches and breaks to ensure adequate phone coverage unless otherwise directed by the team Supervisor

- Attend all scheduled training as required

- Accomplish other general tasks as required or necessary

Qualifications:

- High School Diploma or General Equivalency Diploma required; 18 years or older

- 6 months - 1 year of Customer Service experience, or Call Center experience, and desktop applications experience

- Typing 35-40 WPM

- Schedule Flexibility

- Effective communication and literacy skills. Ability to read scripted responses naturally, with confidence and accuracy

- Ability to deal with customers from diverse backgrounds

- Excellent computer skills with quick and accurate typing, the ability to open several applications at one time and review documents with attention to detail and accuracy

- Quality Customer Service Skills

- Ability to handle escalated calls, with empathy and professionalism

- Decision-making and problem-solving skills

- Excellent time management skills

Benefits:

- Award-winning benefits package, medical/dental, 401K, PTO, and much more!

## Skills

### Required
- Customer Service
- Call Center Experience
- Desktop Applications
- Typing 35-40 WPM
- Effective Communication
- Literacy Skills
- Time Management

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Source: [Apply at transperfect.wd5.myworkdayjobs.com](https://transperfect.wd5.myworkdayjobs.com/en-US/transperfect/job/US-El-Paso-TX/Customer-Service-Representative_R2025-244354?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)