# Client Advisor Assistant Team Lead

**Company**: UOB Hong Kong
**Location**: Hong Kong
**Experience**: senior
**Job type**: full-time
**Category**: Finance
**Industry**: Finance

**Apply**: https://uobgroup.wd3.myworkdayjobs.com/en-US/UOBExternal/job/Hong-Kong-City-Area/Vice-President--Platform-Manager--Front-Office-Support_JR88549?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_2bc0d0a1-68d

## Description

We are seeking a highly organised and experienced professional to lead our Client Advisor Assistant (CAA) team in Hong Kong.

The successful candidate will be responsible for the day-to-day supervisory oversight of Client Advisor Assistants (CAAs), resourcing of CAAs, providing trainings, mentorship, and guidance to CAAs.

Key responsibilities include:

- Providing day-to-day supervisory oversight of Client Advisor Assistants (CAAs)

- Resourcing of CAAs and arranging back-up support in consultation with Team Leaders

- Delivering trainings, mentorship, and guidance to CAAs

- Developing and coordinating contingencies to ensure service expectations are maintained during disruption situations

- Investigating and resolving queries, and ensuring proper closure of issues raised

- Providing guidance and support to the front office to ensure compliance with the Operational risk framework, policies, procedures, and guidelines

- Participating in ad-hoc projects, such as systems application UAT, process improvements, and focus groups

- Escalating service issues to relevant stakeholders and proactively engaging with front office, HK & SG KYC teams, and SG OPS teams to resolve outstanding issues

- Approving G&E and business trips, ensuring activities are in line with policy and properly approved with a proper audit trail

- Designing and implementing controls to ensure CAAs comply with sales processes and procedures

- Ensuring the team conducts name screenings accurately and efficiently, and seeking SCA's confirmation for name search hits for onboarding new clients, ongoing, and ad-hoc reviews

- Maintaining Ongoing Review (OGR) tracker, ICDD tracker, and monthly tracker for PRPQ, PI/PBC & VC

- Tracking and maintaining overseas business trips and G&E registry to ensure proper approvals are obtained and within relevant budgets

Requirements:

- Degree holder in Finance/Business Administration or related discipline preferred

- Minimum 7 years' experience as an assistant RM (ARM) or Platform Manager in the Wealth Management segment

- Knowledge of booking and settling trades of various asset classes and products

- Excellent organisational and client servicing skills

- Ability to multi-task and work under time pressure

- Good communication and interpersonal skills

- Holder of ECF on Private Wealth Management (PWM) accredited by Private Wealth Management Association (PWMA) is preferred

## Skills

### Required
- organisational skills
- client servicing skills
- communication skills
- interpersonal skills
- multi-tasking

### Nice to have
- Private Wealth Management (PWM)
- ECF on Private Wealth Management

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Source: [Apply at uobgroup.wd3.myworkdayjobs.com](https://uobgroup.wd3.myworkdayjobs.com/en-US/UOBExternal/job/Hong-Kong-City-Area/Vice-President--Platform-Manager--Front-Office-Support_JR88549?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)