# TRICARE Beneficiary Services Representative

**Company**: Leidos
**Location**: Brandon, Suffolk
**Job type**: full-time
**Salary**: $32,000 per year, with a $3,000 annual foreign service premium
**Category**: Customer Service
**Industry**: Healthcare

**Apply**: https://leidos.wd5.myworkdayjobs.com/en-US/External/job/Brandon-Suffolk-UK/TRICARE-Beneficiary-Services-Representative---Lakenheath--UK_R-00192200?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_2bb63668-f02

## Description

We are seeking a TRICARE Beneficiary Services Representative to join our team at RAF Lakenheath, UK. As a Beneficiary Services Representative, you will play a vital role in supporting active-duty military members and their families by providing key beneficiary education and enrollment services for the TRICARE Overseas Program (TOP) under the Defense Health Agency (DHA).

**Responsibilities:**

- Verify benefits and enrollment using systems like Defense Online Enrollment System (DOES) and MHS Genesis.

- Process Primary Care Manager (PCM) changes according to Military Treatment Facility (MTF) guidelines.

- Offer guidance on TRICARE resources, benefits, enrollment, and claims to beneficiaries in person and over the phone.

- Provide basic claims status updates and support.

- Conduct informational sessions for various events.

- Collect and record daily activities and Other Health Insurance (OHI) information into applicable systems.

- Assess and escalate issues as needed.

- Maintain compliance with HIPAA regulations and confidentiality.

- Collaborate with team members and support remote work.

**Requirements:**

- High school diploma or GED.

- U.S. Citizenship.

- SOFA/Command-Sponsored status as a dependent of an Active-Duty Service Member, DoD employee, or U.S. Contractor supporting the DoD.

- Eligible to obtain and maintain ADP IT III clearance.

- 3+ years of customer service experience.

- Fluent in English with strong written and oral communication.

- Proficient in Microsoft Office.

- Effective presentation skills.

- Ability to work independently and with minimal supervision.

- Strong organizational and time management skills.

**Preferred Qualifications:**

- Familiarity with TRICARE Overseas Program, Defense Enrollment Eligibility Reporting System (DEERS), DOES, and MHS Genesis.

- Experience in U.S. military healthcare delivery, medical or clinical environments, or civilian healthcare systems.

**Salary:** The annual salary for this position is $32,000, with an additional annual foreign service premium of $3,000.00 for a position in the UK.

## Skills

### Required
- Microsoft Office
- English
- Customer Service
- Communication
- Organizational skills
- Time Management

### Nice to have
- TRICARE Overseas Program
- Defense Enrollment Eligibility Reporting System (DEERS)
- Defense Online Enrollment System (DOES)
- MHS Genesis
- U.S. military healthcare delivery
- Medical or clinical environment

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Source: [Apply at leidos.wd5.myworkdayjobs.com](https://leidos.wd5.myworkdayjobs.com/en-US/External/job/Brandon-Suffolk-UK/TRICARE-Beneficiary-Services-Representative---Lakenheath--UK_R-00192200?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)