# Specialist Customer Care

**Company**: Barclays
**Location**: Northampton
**Work arrangement**: hybrid
**Job type**: full-time
**Salary**: up to £32,000
**Category**: Customer Service
**Industry**: Finance

**Apply**: https://barclays.wd3.myworkdayjobs.com/en-US/External_Career_Site_Barclays/job/Northampton-Barclays-Campus-Pavilion-Drive/Specialist-Support-Worker_JR-0000134699?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_2bab5f58-3fa

## Description

We are seeking a Specialist Customer Care to join our team, providing thoughtful and effective support to customers by resolving more complex needs with care, clarity, and professionalism.

**Accountabilities:**

- Support the provision of customer service through various communication channels including chat, email, and phone.

- Resolve more complex customer needs, requests, and enquiries.

- Collaborate with teams across the bank to align and integrate customer care processes.

- Identify areas for improvement and provide recommendations for change in customer care processes.

- Develop and implement customer care procedures and controls to mitigate risks and maintain efficient operations.

- Resolve customer inquiries and issues related to the bank's products and services.

- Develop and execute reports and presentations on customer care performance.

**Analyst Expectations:**

- Meet the needs of stakeholders/customers through specialist advice and support.

- Perform prescribed activities in a timely manner and to a high standard.

- Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to.

- Build relationships with stakeholders/customers to identify and address their needs.

**Benefits:**

- Competitive salary of up to £32,000.

- Comprehensive core benefits package, including a pension plan, private medical insurance, life insurance, and income protection.

- Hybrid working, allowing you to split your time between home and the office.

**Requirements:**

- Excellent communication skills.

- Patience and ability to work alongside a colleague via teams or in the office.

**Nice to Haves:**

- Fraud experience or general corporate experience.

- Full serve experience.

## Skills

### Required
- communication skills
- patience

### Nice to have
- fraud experience
- general corporate experience
- full serve experience

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Source: [Apply at barclays.wd3.myworkdayjobs.com](https://barclays.wd3.myworkdayjobs.com/en-US/External_Career_Site_Barclays/job/Northampton-Barclays-Campus-Pavilion-Drive/Specialist-Support-Worker_JR-0000134699?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)