# Agent - Ocean Export

**Company**: Expeditors
**Location**: Singapore
**Experience**: entry
**Job type**: full-time
**Category**: Logistics & Supply Chain

**Apply**: https://jobs.smartrecruiters.com/Expeditors/744000161221279-agent-ocean-export?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/agent-ocean-export-2ba9c2e4-b95/

## Description

We are seeking an Agent - Ocean Export to join our team in Singapore. As a key member of our ocean export department, you will play a crucial role in providing exceptional customer service to both internal and external customers, achieving departmental objectives, and ensuring timely freight processing and associated admin tasks.

**Major Duties and Responsibilities:**

- Interact with customers to process their international shipments, following company procedures and meeting customer expectations.

- Understand departmental process flows and ensure accurate and timely entries.

- Prepare and update DLSOP to ensure all customer standard operating procedures are in place.

- Screen customer creditability and MK denial parties before shipment.

- Ensure accurate and timely client and vendor billing.

- Maintain good relationships with suppliers.

- Meet compliance requirements and ensure permit approvals prior to shipment exportation.

- Comply with OPS and its quality standards, including timely documentation and invoicing.

- Respond to emails and voicemails in a timely manner.

- Escalate problems to management when necessary.

- Take on additional tasks as required.

- Meet 52 hours of training per year.

**Qualifications:**

- Minimum tertiary educational level.

- 1-2 years of related experience and/or training.

- Understanding of ocean documentation processes is a plus.

- Effective interpersonal skills.

- Pro-active and strong organisational skills.

- Good computer skills (Excel, Word) and problem-solving skills.

- Fluent in English.

**Expectations:**

- Provide excellent customer service.

- Think positively with a "CAN DO" attitude.

- Carry out tasks accurately and in a timely manner.

- Be a good team player.

- Show initiative in coordination work.

**Benefits:**

- Benefits compliant with local law.

- Health plan: medical, accident insurance.

- Training and personnel development program.

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## Skills

### Required
- English
- Excel
- Word
- problem-solving

### Nice to have
- ocean documentation process

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Expeditors/744000161221279-agent-ocean-export?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)