# Client Care Advisor

**Company**: Honor Technology
**Location**: San Francisco, California
**Work arrangement**: hybrid
**Experience**: mid
**Job type**: full-time
**Salary**: $80,000–$95,000
**Category**: Sales
**Industry**: Healthcare

**Apply**: https://job-boards.greenhouse.io/honor/jobs/8629081002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_2ba9c0d1-923

## Description

Honor Technology's mission is to change the way society cares for older adults. As a leader in aging care innovation, Honor provides the technology, tools, and services that empower older adults to live life on their own terms.

The Client Care Advisor plays a critical role in helping families navigate one of the most important decisions they'll make: choosing the right care for a loved one. This role combines consultative sales, care coordination, and ongoing relationship management to guide families from initial inquiry through service start and beyond.

Responsibilities:

- Own consult-to-start conversion by conducting high-quality consultations and proactively guiding families to timely decisions

- Lead successful service starts by aligning expectations, coordinating care setup, and mitigating onboarding risks

- Drive retention and growth through ongoing client engagement, reassessments, and care plan adjustments

- Serve as a trusted advisor to families, helping them navigate complex care decisions with clarity and confidence

- Partner cross-functionally with scheduling, operations, and Care Pros to ensure consistent, high-quality service delivery

- Use data and systems to manage your portfolio, track performance, and maintain accurate documentation

- Contribute to referral relationship growth and local market reputation as needed

Requirements:

- 1+ year of experience in a consultative, client-facing role (e.g., healthcare, senior care, social work, care coordination, or similar)

- Demonstrated ability to guide clients through decisions and drive measurable outcomes (e.g., conversion, retention, service adoption)

- Strong relationship management skills, with experience supporting clients and families over time and adapting to evolving needs

- Experience owning measurable client outcomes

- Experience leading structured conversations (discovery, needs assessment, recommendations, next steps)

- Ability to partner cross-functionally to deliver services effectively and resolve execution challenges

- Comfort working within structured systems and tools (e.g., CRM, documentation standards, defined consult frameworks, Microsoft Office, Salesforce or similar)

- Operational discipline, including managing follow-up, tracking performance, and maintaining accurate records

- Ability to spend ~75% of time in the field, with reliable transportation and flexibility for occasional evenings/weekends

Benefits:

- Annual on-target earnings of $80,000–$95,000, with 20% tied to uncapped monthly commission

## Skills

### Required
- consultative sales
- care coordination
- relationship management
- client-facing
- data analysis

### Nice to have
- experience working with older adults and families
- background in Healthcare Administration, Social Work, Gerontology, or a related field

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/honor/jobs/8629081002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)