# Operations & Project Coordinator

**Company**: Moonpig Group
**Location**: London
**Work arrangement**: hybrid
**Experience**: entry
**Salary**: Competitive Salary
**Category**: Operations

**Apply**: https://jobs.lever.co/moonpig/0095d4e7-04c3-4cfd-a76e-af469b91f206?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_2ba13756-8b2

## Description

We’re the Moonpig Group – home to Moonpig, Greetz, Red Letter Days and Buyagift – and we’re on a mission to make people feel loved, celebrated and remembered.

Help keep Moonpig's Irish and US operations running smoothly as we grow. This junior project management and operations role combines hands-on coordination with delivery of smaller projects, supported by the New Markets Operations Lead.

## Key Responsibilities

- Coordinate day-to-day Irish and US fulfilment activity, monitoring dispatch-on-time performance, backlogs, quality and delivery issues; escalate risks and track corrective actions.

- Maintain project plans, milestones, action trackers and risk logs; organise meetings, capture decisions, and follow up with suppliers and internal stakeholders.

- Own smaller operational projects with guidance and coordinate workstreams within larger initiatives.

- Support onboarding of a new flowers fulfilment centre, including on-site card printing, systems integration and readiness for Sunday delivery.

- Coordinate operational workstreams for new propositions such as single-box multi-gift, personalised alcohol and personalised sleeves.

- Support packaging trials and implementation, including giant-card branded packaging, quality improvements and cost reduction.

- Coordinate operational input into supplier reviews, contract renewals, stock-system developments and alcohol launch readiness, working with relevant specialist teams.

- Track readiness across capacity, stock, packaging, cut-offs and contingency plans for peak periods; support peak monitoring and post-event improvement actions.

- Work with Logistics, Supply Chain, Customer Experience, Commercial, Product, Engineering, Finance, Procurement and Legal, providing clear updates and plans.

## About You:

- Experience coordinating operational activity, projects or multiple workstreams, gained through employment, an internship or a placement.

- Ability to maintain organised plans and action trackers, prioritise competing tasks and follow through on deadlines.

- Confidence following up with stakeholders, challenging overdue actions and escalating issues when support or decisions are needed.

- Clear written and verbal communication, including concise status updates, meeting notes and escalation summaries.

- Ability to use Excel or Google Sheets to maintain trackers, analyse performance and identify trends or exceptions.

- Practical problem-solving skills, including gathering information, identifying likely causes and coordinating next steps.

- Ability to work collaboratively across teams and with external suppliers.

- Attention to detail and the ability to adapt priorities during busy trading periods.

- Comfort working with data to help guide decisions.

- Experience in a fast-moving operational or e-commerce environment, or with international suppliers, would be helpful.

- An interest in how products are produced, fulfilled and delivered to customers, and in using data, project tools, AI or automation to improve ways of working.

- Flexibility to support operations across time zones where needed.

## Additional Information

What's in it for you? We believe in empowering our team to do their best work. Enjoy: 💰 Competitive Pay & Bonuses: Plus, generous pension plans & staff discounts. 💆🏽 Wellbeing First: Private healthcare (UK) and mental health support 🏖️ Flexible Working & Time Off: Generous holidays, hybrid working (1-3 days in office, depending on role/team) & up to 20 days of international working. 📈 Career Growth: Learning allowances, coaching & development programs.

## Skills

### Required
- project management
- operational coordination
- communication
- problem-solving
- data analysis
- Excel or Google Sheets

### Nice to have
- experience in a fast-moving operational or e-commerce environment
- international suppliers
- project tools
- AI or automation

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Source: [Apply at jobs.lever.co](https://jobs.lever.co/moonpig/0095d4e7-04c3-4cfd-a76e-af469b91f206?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)