# Manager, IT Operations

**Company**: Figma
**Location**: New York, NY
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $153,000-$269,000 USD
**Category**: IT
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/figma/jobs/6104563004?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_2ba10b66-57c

## Description

Figma is looking for a Manager, IT Operations to lead their New York team. The successful candidate will have a proven record of leading a technical and cross-functional team in a high-growth environment.

Responsibilities:

- Lead and develop IT Operations in the New York Hub by coaching and supporting the team and contractors

- Roll up sleeves on escalated issues to assist the team and create documentation, deploy new systems and processes to effectively scale

- Build and maintain dashboards showing relevant helpdesk metrics to serve as a baseline for end-user support and overall IT performance

- Proactively identify and address inefficiencies and bottlenecks within IT Operations

- Partner cross-functionally with teams across the business to understand their needs, solve problems, and work towards common initiatives

- Ensure the procurement of hardware and software aligns within budget and forecast costs to optimize financial planning and resource allocation

- Lead and own IT projects from conceptualization to completion involving cross-departmental collaboration

Requirements:

- 3+ years of experience leading a team of IT professionals with a wide variety of responsibilities

- 5+ years of direct IT support experience

- Experience working with remote teams, multiple offices, and different time zones

- Ability to partner with both technical and non-technical collaborators on a global level and experience managing vendors and contractor workforces

- Advanced knowledge administering Okta, Google Workspace, Zoom, Slack, JAMF, and various other SaaS tools

Benefits:

- Competitive salary ($153,000 - $269,000 USD)

- Equity to employees

- Health, dental & vision benefits

- Retirement with company contribution

- Parental leave & reproductive or family planning support

- Mental health & wellness benefits

- Generous PTO

- Company recharge days

- Learning & development stipend

- Work from home stipend

- Cell phone reimbursement

## Skills

### Required
- Okta
- Google Workspace
- Zoom
- Slack
- JAMF
- IT project management
- leadership
- communication
- analytical skills

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/figma/jobs/6104563004?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)