# Customer Success Manager II

**Company**: Pleo
**Location**: London
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://jobs.ashbyhq.com/pleo/657d6102-dbe8-46a2-9981-e218dcf119a2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_2b9db099-5e8

## Description

We're looking for a Customer Success Manager II to join our Customer Experience team at Pleo. In this role, you'll help our SMB and Mid Market customers achieve success and maximise the value of Pleo's solutions.

As a Customer Success Manager II, your main markets will be UKI customers. You will:

- Nurture, support and process expansion for any opportunity from the customer base

- Advise customers on how to create their ideal processes with the tool to optimise their value-add

- Own the adoption journey of your customer portfolio (after the onboarding phase)

- Collaborate across teams to improve the entire customer experience

- Receive, qualify and triage all inbound communication from customers

- Cultivate key customers to become advocates of Pleo and the Fintech community

- Manage day-to-day operations and long-term business relationships with customers

- Prevent customers from leaving Pleo by measuring health scores and product/feature adoption

- Optimise the product-market-fit by building the bridge between customer feedback and the product team

You'll thrive in this role if:

- You have 5+ years of prior experience in account management or sales or customer success roles

- You have an open mindset that always looks for the positive

- You truly enjoy helping others move and improve

- You love goals and objectives and creating your own tasks while chasing your targets

- You love a fast-paced and dynamic environment

- You are a trustworthy person who always ensures that deadlines are reached and promises are kept

- You are empathetic and have a strong ability to feel how others are doing

- You are fluent in English

In your first 6 months at Pleo, you'll:

- Lead customer adoption projects to drive impact in helping SMB and Mid Market clients maximise the value of Pleo's solutions

- Collaborate with Customer Success and Product teams to improve customer experience processes and feedback loops

- Grow your skills in relationship management and upselling strategies

We offer various benefits, including:

- Your own Pleo card

- Lunch allowance or catered meals

- Comprehensive private healthcare

- 25 days of holiday + public holidays

- Hybrid and fully remote working options

- Option to purchase 5 additional days of holiday through a salary sacrifice

- Free mental health and well-being support

- Paid parental leave

## Skills

### Required
- account management
- sales
- customer success
- English

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Source: [Apply at jobs.ashbyhq.com](https://jobs.ashbyhq.com/pleo/657d6102-dbe8-46a2-9981-e218dcf119a2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)