# Reservation Agent

**Company**: AccorHotel
**Location**: Dubai, Dubai
**Experience**: entry
**Job type**: full-time
**Category**: Hospitality
**Industry**: Hospitality

**Apply**: https://jobs.smartrecruiters.com/AccorHotel/744000161467252-reservation-agent?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/reservation-agent-2b9c774e-d66/

## Description

We are seeking a Reservation Agent to join our team at AccorHotel in Dubai. As a Reservation Agent, you will be responsible for managing hotel reservations, providing excellent customer service, and maximizing hotel yield.

**Planning & Organising:**

- Monitor hotel occupancy and average room rates

- Upsell and suggestively sell to maximize hotel yield

- Perform according to OSM Standards and Service Ingredients

- Stay informed about daily events and activities

- Attend training classes as scheduled

- Develop product knowledge of hotel facilities to maximize upselling

**Operations:**

- Maintain professional grooming standards

- Foster cooperation and respect within the team and other departments

- Develop relationships with corporate clientele

- Maintain confidentiality and handle sensitive information

- Input and respond to correspondence and inquiries

- Manage reservations accurately and efficiently

- Conduct daily audits and file correspondence

- Familiarize yourself with emergency procedures

- Seek out potential corporate clients

- Coordinate with Front Office and other departments

**Administration:**

- Process reservation requests and sales

- Handle complimentary vouchers

**Core Behaviours:**

- Trust: operate with fairness and integrity

- Relationships: build strong connections with colleagues and guests

- Drive: set direction and overcome challenges

- Entrepreneurship: identify opportunities for improvement

**Qualifications:**

- Bachelor's degree or equivalent

- 1+ year of experience in a hotel reservation or similar role

- Proficiency in computer systems and office applications

- Knowledge of Property Management Systems (PMS)

- Strong English communication skills

- Understanding of hospitality industry standards

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- Property Management Systems (PMS)
- English

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/AccorHotel/744000161467252-reservation-agent?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)