# Customer and Trading Manager - Convenience

**Company**: Sainsbury's Supermarkets Ltd
**Location**: Bristol, Avon
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Salary**: £31,700
**Category**: Retail
**Industry**: Retail

**Apply**: https://hdhe.fa.em3.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/400096949?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/customer-and-trading-manager-convenience-2b779b65-1f3/

## Description

As a Customer and Trading Manager - Convenience at Sainsbury's Supermarkets Ltd, you will be responsible for leading a team to deliver excellent customer service and drive sales growth.

The role involves working closely with a small team of managers to ensure the store runs smoothly every day. You will be taking responsibility for the day-to-day running of the store, often being the only manager on site with accountability for the full shop.

Key responsibilities include:

- Managing a team to complete all tasks, ensuring customers are served efficiently and safely

- People management, including managing performance and capability, conducting disciplinaries, and ensuring scheduling and pay are accurate

- Helping another store occasionally, where close-knit networks of convenience stores exist

To be successful in this role, you will need:

- Previous line management experience in a fast-paced, operational environment

- A track record of delivering brilliant customer service and coaching colleagues to do the same

- Experience of leading a team in a fast-paced, customer-facing environment

- Operational leadership skills, with the ability to take responsibility for store operations in the absence of more senior managers

- Demonstrated success in meeting or exceeding KPIs

In return for your hard work, we offer a competitive salary of £31,700, dependent on experience, store size, complexity, and location. Additionally, you will benefit from:

- A 10% discount card on shopping at Sainsbury's, Argos, Tu, and Habitat, increasing to 15% on Fridays and Saturdays

- An annual bonus scheme based on company and individual performance

- Free food and hot drinks provided in all stores

- Generous holiday entitlement, maternity and paternity leave

- A pension scheme with a 4-7.5% employer contribution match

- A share scheme allowing you to build up an investment at discounted rates

- Wellbeing support, including emotional support, counselling, legal and financial advice

- Colleague networks to help you fulfil your potential

- A cycle-to-work scheme and special offers on gym memberships, restaurants, holidays, and more

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## Skills

### Required
- customer service
- team management
- operational leadership
- performance management

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