# Sales Assistant **Company**: Lush **Location**: London **Work arrangement**: onsite **Job type**: Full-time **Category**: Retail **Industry**: Cosmetics **Apply**: https://lush.pinpointhq.com/en/postings/671fc7a5-ae6e-41f8-b82f-103130f7d727?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_2b720a1b-801 ## Description Diversity matters at Lush. We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future. We see you, we celebrate you, we want you! As a Sales Assistant, you will be the heartbeat of our business, consistently delivering outstanding customer service year-round. You'll be passionate and motivated, enthusiastic about showcasing our beautiful products. You'll actively engage in giving and receiving feedback, contributing to the growth of our collective skills. Your role includes offering shop tours with intelligent link sales, crafting personalized routines, and providing pampering sit-down consultations, including decadent hand and arm massages as part of your daily routine. Through in-depth training on our products and ingredients, you'll become a Lush Ambassador, embodying our ethics and values to our customers. Key Responsibilities: - Make our customers feel like VIPs with your friendly and helpful approach, ensuring they leave with smiles and a great impression of your shop. - Become a pro on our products, helping customers make perfect choices, and sharing your great knowledge on what makes each product right for them. - Team up with your colleagues to hit store goals, keep the shop floor fun, and deliver top-notch service together. - Get creative with displays and keep our store looking fabulous, using this as a way to help our customers find the right products while they’re shopping. - Help keep our inventory in check by restocking shelves, organising deliveries, making sure everything is in its place and ensuring our products are always ready for their close-up. - Keep our store sparkling clean and inviting, creating a space that adds to our customers' shopping joy. - Handle transactions with a smile, and make sure every purchase is the perfect way to end a shopping experience. - Be the go-to for customer questions, resolve issues, and make sure our customers are genuinely cared for. - Dive into training sessions with excitement, soaking up knowledge to grow both personally and professionally. - Get hands on with our products and our customers through informative on skin product demonstrations. Customer Experience: Embrace a true passion for delivering exceptional customer service, inspiring your team to radiate positivity and create memorable 5-star experiences. Our stores are designed to be havens of kindness, aiming to make every customer's day unforgettable. As a Sales Assistant, your vibrant role significantly contributes to infusing this warmth into every customer interaction through kindness, knowledge and practical on skin demonstration. Teamwork: Fill the shop floor with positivity, teaming up with your colleagues to achieve goals and cultivate a work environment that nurtures continuous team growth. Your role as a Sales Assistant revolves around making teamwork an instinctive and joyful experience. Communication: Great communication should be part of your daily routine, ensuring information effortlessly circulates throughout the store. Foster collaboration with colleagues, your manager, and nearby stores by keeping communication open and respectful.. As a Sales Assistant, your knack for maintaining a positive and approachable communication flow contributes uniquely to the team's success on the shop floor. Benefits: - Holiday allowance - 50% discount on Lush products and spa treatments - Profit-based bonus - Complimentary spa treatment* - Pension scheme - Paid day off for your birthday - Cycle to work scheme - Discounted rail and bus season tickets - Employee assistance programme - 6 months’ full pay for parental leave (primary caregiver)* - Financial childcare support on return to work* ## Skills ### Required - Customer Service - Sales - Communication - Teamwork - Product Knowledge --- Source: [Apply at lush.pinpointhq.com](https://lush.pinpointhq.com/en/postings/671fc7a5-ae6e-41f8-b82f-103130f7d727?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)