# Account Manager, Scale

**Company**: Braze
**Location**: Sydney
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Sales
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/braze/jobs/8131845?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_2b6c861c-f7b

## Description

At Braze, we're a customer engagement platform that empowers brands to deliver great customer experiences. We're seeking an Account Manager, Scale to join our team in Sydney.

**Job Overview** The Braze ANZ Account Management team drives commercial growth and retention across our existing customer base. As an Account Manager, Scale, you will own a portfolio of established mid-market customers, operating as a commercial partner who helps them mature their use of Braze and convert that maturity into growth.

**Responsibilities**

- Own a portfolio of mid-market customers across ANZ, with full accountability for renewal, upsell, and cross-sell

- Prioritise ruthlessly across the book, directing time and executive attention to the accounts where growth or risk is most material

- Generate your own expansion pipeline through usage analysis, whitespace mapping, and maturity assessment

- Build durable relationships with marketing, CRM, and digital leadership, and multi-thread beyond a single champion

- Partner with Customer Success to run account plans and business reviews that connect Braze performance to customer outcomes

- Develop tailored commercial proposals and lead renewal and expansion negotiations to close

- Identify retention risk early using adoption signals, account health, and stakeholder change

- Achieve and exceed quarterly expansion and retention targets

- Maintain accurate forecasts with a clear view of deal progression, risk, and timing

- Build repeatable plays that hold across a larger book rather than one-off approaches

- Lead customer meetings virtually and in-person, with regular domestic and occasional international travel

**Requirements**

- 5+ years of progressive experience in SaaS sales, account management, or similar, with demonstrated success driving revenue growth and retention

- Minimum 3 years owning SaaS customer relationships end-to-end, including accountability for renewals, upsell, and expansion

- Experience managing portfolios with annual contract values from 150K to 500K

- Proven track record of consistently exceeding commercial targets in fast-paced, high-growth environments

- Demonstrated ability to build relationships and sell value to senior marketing, CRM, and digital stakeholders

- Experience in the Martech, Adtech, or broader CX space is highly regarded, including CRM, marketing automation, customer analytics, email, or content marketing

- Excellent collaborator with a proven ability to work across Customer Success, Services, Marketing, Partnerships, and Sales

- Exceptional communicator, a confident presenter, persuasive writer, and trusted relationship builder with strong verbal, written, and numerical fluency

- Strong organisational and time management skills, comfortable managing competing priorities across a broad portfolio

- Self-starter with a high level of accountability, drive, and commercial acumen

**What We Offer**

- Competitive compensation that may include equity

- Retirement and Employee Stock Purchase Plans

- Flexible paid time off

- Comprehensive benefit plans covering medical, dental, vision, life, and disability

- Family services that include fertility benefits and equal paid parental leave

- Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend

- A curated in-office employee experience, designed to foster community, team connections, and innovation

- Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching

- Employee Resource Groups that provide supportive communities within Braze

- Collaborative, transparent, and fun culture recognized as a Great Place to Work

## Skills

### Required
- SaaS sales
- account management
- customer relationships
- commercial targets
- marketing automation
- customer analytics

### Nice to have
- Martech
- Adtech
- CX
- CRM
- email marketing
- content marketing

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/braze/jobs/8131845?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)