# Observability & Monitoring Lead

**Company**: Zendesk
**Location**: Pune
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://zendesk.wd1.myworkdayjobs.com/en-US/zendesk/job/Pune-India/Information-Technology-Lead_R35432-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_2b6ac123-c09

## Description

We are seeking an Observability & Monitoring Lead to spearhead our SRE and observability strategy.

You will be responsible for maturing our monitoring ecosystem, driving operational excellence, and reducing system downtime through proactive detection and incident management.

Key responsibilities:

- Design the observability stack

- Instrument what matters

- Build actionable visibility

- Engineer signal > noise

- Security & compliance

- Incident Reduction

- Incident Automation

- Strategy & Architecture

- Tooling Enhancements

- Application Onboarding

- Incident & SLA Management

- Continual Service Improvement

- Process Automation

- SRE Leadership

- Governance & Leadership

- Cross-Functional Collaboration

Requirements:

- 6+ years in Observability/SRE/Platform/Monitoring roles

- Hands-on with monitoring and logging tools

- Strong grasp of distributed tracing, RED/USE/golden signals, SLI/SLO/SLA, and error budgets

- Proficient in common languages such as Python

- Experience with AWS

- Comfortable operating within Incident/Problem/Change frameworks

- Data mindset: SQL or log query languages

- Soft skills: Clear communicator, collaborative partner, bias to action, and calm during outages

## Skills

### Required
- Python
- AWS
- distributed tracing
- monitoring tools
- logging tools
- SQL

### Nice to have
- Service maps/dependency modeling
- synthetic/RUM design
- APM transaction tuning
- log schema governance
- certifications (e.g., AWS, Datadog)

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Source: [Apply at zendesk.wd1.myworkdayjobs.com](https://zendesk.wd1.myworkdayjobs.com/en-US/zendesk/job/Pune-India/Information-Technology-Lead_R35432-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)