# IT Supervisor (Helpdesk)

**Company**: TaskUs
**Location**: Imus, Cavite
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: IT
**Industry**: Technology

**Apply**: https://taskus.wd1.myworkdayjobs.com/en-US/Careers/job/Imus-Cavite-Philippines/IT-Helpdesk-Supervisor_R_2610_14100?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_2b553066-34f

## Description

TaskUs is seeking an IT Supervisor (Helpdesk) to oversee the activities and performance of IT Support/Helpdesk personnel and ensure exemplary customer service to all internal customers.

As an IT Supervisor (Helpdesk), you will:

- Develop and manage effective working relationships with other departments, groups, and personnel

- Provide direction, supervision, and leadership to members of the Desktop Support/IT Support Team

- Assign and prioritize work, set expectations, promote goals and priorities, and performance management

- Conduct periodic performance reviews of IT Support Specialists

- Oversee desktop support operations and ensure excellent customer service to all internal or external customers

- Provide expert technical support, training, and assistance to desktop support personnel on network computer system issues and on new technology

- Analyze desktop-related issues, determine problems, implement solutions, resolve or forward work orders to appropriate personnel within the IT team

- Coordinate with product development, R&D, and other internal departments to resolve issues, develop solutions to minimize cycle time for problem resolution, and make improvements for future releases

Requirements:

- 2-3 years IT support experience in Supervisory capacity and 7+ years of IT Support experience

- MCDST Certification is a plus

- Knowledge of I.T. systems and equipment as well as their installation, configuration, maintenance, and repair

- Knowledge of I.T. requirements/demands in call center Operations and organization, particularly in the area of Operations support

- Skilled technical writer able to document problems and solutions for customers and other technical support personnel

- Strong time and project management skills

- Excellent oral and written communication skills. Fluency in the English language

- Adaptive to changing work schedules and working hours

- Excellent problem determination technique

- Excellent customer orientation

- Well-organized and good follow-through on commitments to customers

- Strong problem-solving, decision-making, and analytical skills

Education/Certifications:

- Bachelor’s degree in a technical field (e.g., Computer Science, Information Technology) or equivalent professional experience

## Skills

### Required
- IT support
- Supervisory experience
- MCDST Certification
- Technical writing
- Project management
- Analytical skills

---

Source: [Apply at taskus.wd1.myworkdayjobs.com](https://taskus.wd1.myworkdayjobs.com/en-US/Careers/job/Imus-Cavite-Philippines/IT-Helpdesk-Supervisor_R_2610_14100?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)