# Customer Support Specialist (Bengaluru, India)

**Company**: Figma
**Location**: Bengaluru, India
**Work arrangement**: onsite
**Experience**: mid
**Job type**: full-time
**Category**: Operations
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/figma/jobs/6223879004?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_2b4ef89c-a12

## Description

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all.

As a Customer Support Specialist, you’ll help customers succeed with the Figma product suite, from individual designers to large enterprise teams.

Responsibilities:

- Resolve customer tickets in Zendesk, mostly by email

- Troubleshoot technical issues across the Figma product suite

- Review AI-generated output and credit usage to make fair, consistent calls

- Write clear bug reports and product feedback

- Facilitate calls with customers when email isn’t enough

- Stay current as our products evolve

Requirements:

- 2+ years in a customer support role, ideally at a SaaS company

- Hands-on experience with design tools like Figma, and regular use of AI tools in your work

- A knack for technical troubleshooting and explaining complex things simply

- Excellent written English and a warm, human communication style

- Curiosity and a habit of learning new technology on your own

Benefits:

- Celebrate and support differences

- Equal opportunity workplace

- Reasonable accommodation for disabilities

Note: Application limits apply.

## Skills

### Required
- customer support
- design tools
- AI tools
- technical troubleshooting
- written English

### Nice to have
- UX or product design
- AI design or code-generation tools
- Zendesk
- supporting self-serve and enterprise customers

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/figma/jobs/6223879004?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)