# Engagement Manager **Company**: Gong **Location**: Dublin **Work arrangement**: hybrid **Experience**: senior **Job type**: full-time **Category**: Consulting **Industry**: Technology **Apply**: https://job-boards.greenhouse.io/gongio/jobs/4713269006?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_2b4a61e6-1ed ## Description Gong harnesses the power of AI to transform how revenue teams win. As an Engagement Manager within Gong's Professional Services organisation, you will lead the end-to-end delivery of Gong customer activations across our Enterprise segment. ## Responsibilities ### Project Execution & Customer Delivery - Own the full implementation lifecycle, from kickoff and planning through discovery, configuration, testing, go-live and handover. - Manage project scope, schedule, budget, resources, governance and dependencies in line with the Gong Professional Services methodology. - Identify, communicate and mitigate risks and issues, taking timely action to keep projects organised and on track. - Lead change management activities to align Gong's capabilities with customer objectives and drive adoption. - Maintain clear communication with customer stakeholders, including senior contacts and project sponsors, and coordinate effectively with Product, Engineering and delivery partners. - Ensure a smooth transition into Customer Success, Managed Services and other post-go-live teams. ### AI-Forward Delivery & Continuous Improvement - Use Gong, AI and automation to improve project planning, delivery, documentation, reporting and stakeholder communications. - Identify opportunities to standardise, automate and scale repeatable Professional Services activities. - Use AI responsibly by validating outputs, protecting sensitive information and applying appropriate human oversight. - Apply learnings from customer engagements to improve delivery methods, tools, assets and team practices. - Share effective AI use cases and delivery practices to build capability across Professional Services. ### Stakeholder Management & Collaboration - Own stakeholder management across the engagement, building trust-based relationships with senior client stakeholders (e.g. CRO, Head of Revenue Operations) and aligning them on scope, deliverables, and outcomes. - Manage customer expectations and maintain alignment on project scope and deliverables, resolving conflicts proactively. - Work cross-functionally with Sales, Customer Success, Product, Engineering, and Support teams to ensure smooth customer transitions and issue resolution. - Identify and progress opportunities for services expansion and additional Professional Services packages, in partnership with Solution Architects and Customer Success. - Coach and mentor junior Engagement Managers and peers, sharing implementation best practices to build team capability. ## Qualifications ### Experience & Skills - 6+ years of experience in project management, management consulting or a customer-facing Professional Services role. - Experience managing multiple complex, concurrent enterprise engagements, with strong organisational, prioritisation and task management skills. - Experience managing project scope, budgets, resources, risks, dependencies, governance and escalations. - Experience consulting for go-to-market teams, including Sales, Customer Success, Sales Development, Revenue Operations or Enablement. - Experience working with European Works Councils or employee representative bodies, adapting implementation, communications, training and change management approaches to address local requirements and employee concerns. - Proven ability to build strong working relationships and communicate effectively with senior client stakeholders, executive sponsors and cross-functional teams. - Strong understanding of change management principles, with experience leading initiatives that drive technology adoption within organisations. - Experience using AI tools to improve productivity, delivery quality and customer outcomes in day-to-day work. ### Technical & Collaborative Skills - Strong familiarity with SaaS applications and enterprise business processes. - Practical experience using LLM tools and agentic workflows across activities such as research, analysis, content creation, project management, documentation, decision-making and workflow automation. - Working knowledge of CRM systems (Salesforce.com or Dynamics preferred). - Strong collaborative instincts, with the ability to work effectively across internal and customer-facing teams, both in person and virtually. - Excellent communication, presentation, and writing skills. - Bachelor's Degree, Masters or equivalent practical experience. - Willingness to travel, expected to be less than 5%. - PMP, PRINCE2, or other relevant project management certifications are a plus. ## Perks & Benefits - Private health insurance plans - Wellbeing Fund - Mental Health benefits - Education & learning stipend - Flexible vacation time - Paid parental leave - Company-wide recharge days ## Skills ### Required - project management - management consulting - Professional Services - AI - automation - change management - stakeholder management - CRM systems ### Nice to have - PMP - PRINCE2 - LLM tools - agentic workflows - Salesforce.com - Dynamics --- Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/gongio/jobs/4713269006?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)