# Customer Success

**Company**: Salesforce
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Indiana---Indianapolis/Customer-Success-Manager---Digital--Marketing---Commerce--Clouds_JR332573?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_2b14fb28-de2

## Description

We are looking for a Customer Success professional to join our team. As a Customer Success expert, you will serve as the single point of customer accountability responsible for delivering exceptional customer experiences and driving long-term commercial success.

**Your Impact**

- Serve as the primary interface for major incidents and protect peak revenue

- Develop and maintain strong relationships with key stakeholders, including executive-level relationships within customer IT and business leadership

- Conduct quarterly reviews of feature usage to drive adoption of tools and ensure platform stability and performance

- Identify underutilization of contracted entitlements and align platform features with customer priorities to increase throughput

- Collaborate with cross-functional teams, including Sales, Engineering, and Product Management, to lead and coordinate customer relationships for success and revenue opportunities

**Minimum Requirements**

- 3-4 years of industry expertise in Customer Success, SaaS platforms, and Marketing/Commerce operations

- Strong ability to facilitate discussions, handle objections, and translate business goals into product experiences

- Excellent communication skills to articulate technical issues to diverse audiences and translate technical concepts into business terms

- Industry-relevant expertise and ability to understand the broad impact of the industry on the customer's business

**Preferred Qualifications**

- Marketing Cloud (Email Specialist, Engagement Foundations) certifications

- Salesforce product certifications (AI Associate, Administrator, Advanced Administrator, Platform App Builder, Data 360 Specialist)

- Hands-on experience or certification in Salesforce Data Cloud

- Possession of the Salesforce Platform Administrator certification

- Agentblazer Champion Status or higher

**What We Offer**

- Competitive salary

- Comprehensive benefits package

- Opportunity to work with a leading CRM solutions provider

- Collaborative and dynamic work environment

## Skills

### Required
- Customer Success
- SaaS platforms
- Marketing/Commerce operations
- Communication skills
- Technical skills

### Nice to have
- Marketing Cloud
- Salesforce product certifications
- Data Cloud
- Agentblazer Champion Status

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Source: [Apply at salesforce.wd12.myworkdayjobs.com](https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Indiana---Indianapolis/Customer-Success-Manager---Digital--Marketing---Commerce--Clouds_JR332573?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)