# Salesforce Success Architect (Salesforce Exp is mandatory)/AMER Shifts

**Company**: Salesforce
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Category**: Sales
**Industry**: Technology

**Apply**: https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/India---Bangalore/Salesforce-Success-Architect--Salesforce-Exp-is-mandatory-_JR322267?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_2b0a9cd2-1bf

## Description

Salesforce is seeking a Salesforce Success Architect to join their Cloud Success team. As a Success Architect, you will play a pivotal role in supporting Salesforce's most critical and strategic customers, providing expert guidance on solution design, ensuring scalability, security, and adherence to best practices.

Responsibilities:

- Drive Customer Impact: Partner with strategic and high-priority customers, assessing their Service Cloud implementations and delivering expert recommendations on technical architecture, solution design, application lifecycle management, reliability, and feature adoption.

- Lead with Expertise: Serve as a trusted Service Cloud SME within the broader Success Architect organization, providing proactive and reactive guidance on architecture, technology strategy, thought leadership, and product best practices.

- Communicate with Clarity: Simplify complex technical concepts for diverse audiences, from technical teams to executive leadership.

- Innovate & Solve Problems: Identify capability gaps and design inefficiencies, recommending product enhancements or creative custom solutions that drive customer success and long-term adoption.

- Execute Proven Strategies: Leverage and tailor Success Architect playbooks to meet the unique challenges and opportunities of Service Cloud customers.

- Build Strong Relationships: Collaborate with internal and external partners, fostering connections that drive customer success, product improvement, and overall business growth.

Requirements:

- 8+ years of experience in software, system, or enterprise architecture.

- Expertise in Salesforce products, platform capabilities, technical governance, and best practices.

- Experience with large-scale, complex implementations, including SaaS, PaaS multi-tenancy, and multi-tiered infrastructure.

- Strong knowledge of enterprise application integration, covering process orchestration, master data management, AI, analytics, and security best practices.

- Familiarity with industry- or vertical-specific solutions (preferred).

- Strong written and verbal communication skills, with the ability to present complex technical concepts to both business and executive audiences.

- Ability to assess business objectives, propose solution options, and drive stakeholder alignment.

Desired Technical Skills:

- Expertise in Service Cloud - Strong knowledge of Salesforce Service Cloud features.

- Ability to configure and optimize these features to meet business needs.

- Data Management & Integration: Proficient in designing and managing data models, relationships, validation rules, and data governance best practices.

- Experience with data import/export strategies, deduplication, ETL tools, and integrating Salesforce with external systems via REST/SOAP APIs, middleware, and third-party connectors.

- Secure & Scalable Architecture: Expertise in role hierarchy, sharing rules, profiles, permission sets, and security configurations.

- Proven ability to design scalable, high-performance architectures aligned with Salesforce best practices, including Large Data Volume (LDV) considerations.

- Salesforce Development: Hands-on experience with APEX programming, Visualforce, and Lightning Web Components (LWC).

- Ability to develop and optimize custom triggers, controllers, batch jobs, and asynchronous processing.

Certifications:

- Required: Salesforce Admin, Salesforce Advanced Admin, Service Cloud Consultant.

- Desired: Platform App Builder, Platform Developer 1, Certified Architect Credentials (Application and System Architect).

## Skills

### Required
- Solution Design & Architecture
- Salesforce products
- Enterprise application integration
- Communication & Leadership
- Strategic Thinking & Problem Solving

### Nice to have
- Service Cloud
- Data Management & Integration
- Secure & Scalable Architecture
- Salesforce Development
- System Integration & Extensibility

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Source: [Apply at salesforce.wd12.myworkdayjobs.com](https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/India---Bangalore/Salesforce-Success-Architect--Salesforce-Exp-is-mandatory-_JR322267?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)