# Small Law Firm (SLF) Renewal Specialist

**Company**: Thomson Reuters
**Location**: United States of America, Eagan, Minnesota
**Job type**: full-time
**Salary**: $78,400 USD - $145,600 USD
**Category**: Sales
**Industry**: Technology

**Apply**: https://thomsonreuters.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/United-States-of-America-Eagan-Minnesota/Renewal-Specialist--Smal-Law_JREQ205113?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_2adc3012-983

## Description

The Small Law Firm (SLF) Renewal Specialist is responsible for customer retention and increasing Westlaw, Practical Law, and CoCounsel revenue, usage, and market-share in their assigned account territory.

The Renewal Specialist leverages expertise in customer relations, negotiations, and product/AI insights to increase product usage, remove obstacles, and communicate overall value to customers.

**Key Responsibilities**

- Drive Results: Meet monthly renewal volume and revenue requirements

- Consultation: Promote Thomson Reuters digital capabilities to help customers do business on their time in a simplified way

- Retention Focused: Secure long-term revenue by targeting multi-year contract goals and assisting with renewal portfolio growth by reaching upsell goals

- Product Proposition: Design and develop strategies to increase market share, conduct demonstrations to introduce and position new products effectively

- Sales Process: Align with workflow methodology and digital forward workstream

- Reporting: Maintain an accurate and up-to-date renewal portfolio by meeting business system logging requirements

- Planning: Forecast business attainment accurately on a monthly basis

**Required Qualifications**

- High degree of professionalism and strong leadership skills required

- Strong communication and presentation skills, especially via telephone, required

- Well-developed negotiation skills required

- Strong attention to detail and excellent organizational skills

- Ability to work independently and as part of a team in a fast-paced, changing environment

- Demonstrates superior CRM knowledge and technical skills, with a use of AI

- Ability to travel occasionally to training sessions, meetings, and to customer locations

**Preferred Qualifications**

- J.D. or equivalent legal experience

- Demonstrated experience in exceeding expectations as a Client Manager and meeting broader strategic objectives during tenure

**What's in it For You?**

- Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities

- Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions

- Industry Competitive Benefits: Comprehensive benefit plans, paid leave, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing

- Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more

- Social Impact: Make an impact in your community with our Social Impact Institute

- Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency

## Skills

### Required
- CRM
- AI
- customer relations
- negotiations
- product insights
- communication
- presentation
- organizational skills
- leadership

### Nice to have
- J.D. or equivalent legal experience
- Client Manager experience

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Source: [Apply at thomsonreuters.wd5.myworkdayjobs.com](https://thomsonreuters.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/United-States-of-America-Eagan-Minnesota/Renewal-Specialist--Smal-Law_JREQ205113?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)