# Senior Consultant

**Company**: CVS Health
**Experience**: senior
**Job type**: full-time
**Salary**: $46,988.00 - $112,200.00
**Category**: Human Resources
**Industry**: Healthcare

**Apply**: https://cvshealth.wd1.myworkdayjobs.com/en-US/CVS_Health_Careers/job/Work-At-Home-Texas/Senior-Employee-Relations-Consultant_R1093768?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/senior-consultant-2a934cde-795/

## Description

We're building a world of health around every individual , shaping a more connected, convenient and compassionate health experience.

As a Senior Consultant on the Operations Team, you will serve as the primary point of contact for our colleagues, offering expert guidance on a broad range of issues and concerns, including colleague performance, attendance and behavioral issues, policy interpretation, and the application of CVS Health policies and the Code of Conduct.

**Responsibilities:**

- Serve as first point of contact for leaders and colleagues, resolving issues and concerns in real-time

- Review and assess inquiries received through alternative channels, such as email and self-serve portal

- Provide expert guidance on CVS Health policies and the Code of Conduct

- Consult with leaders regarding colleague discipline and performance issues

- Respond to colleague inquiries, escalating to the appropriate team for further review and consultation when necessary

- Partner with Legal partners to retain and provide records upon requests

- Provide cross-functional support to other areas of the business

**Skills Required:**

- Ability to demonstrate empathy and inspire trust with colleagues

- Ability to interact and effectively influence colleagues within all levels of the organization

- Ability to make sound, constructive business decisions

- Highly organized and able to prioritize and time manage effectively

- Excellent oral and written communication skills

- Strong interpersonal skills, including expertise in conflict management, investigation, negotiation, and influencing

**Scheduled Hours:** 10:30am-7:00pm EST

**Required Qualifications:**

- 2+ years of Employee Relations, Labor Relations, and/or HR Generalist experience

**Preferred Qualifications:**

- Prior mentoring, leadership, mediation, or consulting experience

- Knowledge of current state and federal employment/labor laws and regulations

- Solid real-time problem-solving and decision-making skills

- Certifications: PHR/SPHR and/or CP/SCP (SHRM)

**Benefits:**

- Comprehensive benefits package, including medical, dental, and vision coverage, paid time off, retirement savings options, and wellness programs

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## Skills

### Required
- empathy
- communication
- conflict management
- investigation
- negotiation
- influencing

### Nice to have
- mentoring
- leadership
- mediation
- consulting
- PHR/SPHR
- CP/SCP (SHRM)

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Source: [Apply at cvshealth.wd1.myworkdayjobs.com](https://cvshealth.wd1.myworkdayjobs.com/en-US/CVS_Health_Careers/job/Work-At-Home-Texas/Senior-Employee-Relations-Consultant_R1093768?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)