# Product Operations Technical Support Engineer, Edge Compute Systems **Company**: Anduril Industries **Location**: Costa Mesa, California **Experience**: senior **Job type**: full-time **Salary**: $113,000-$149,000 USD **Category**: Engineering **Industry**: Technology **Apply**: https://job-boards.greenhouse.io/andurilindustries/jobs/5083878007?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_2a659340-78c ## Description Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. ## ABOUT THE TEAM Connected Warfare Division is focused on building a next-gen software-defined distributed C2 architecture focused on orchestrating and automating 3rd party combat-fielded sensors and strike-networks for synchronized joint operations. Our Edge Compute and Communications (ECC) business line, within the Connected Warfare division, delivers robust, high-performance computing and secure communications solutions directly at the tactical edge. ## ABOUT THE ROLE As a Product Operations Engineer for GCS, you will play a critical role in ensuring the reliability and readiness of Anduril’s fixed-site and expeditionary asset control solutions. ### Responsibilities - Sustain Anduril's GCS deployments by combining an understanding of our customers' missions with familiarity of our products and delivered capabilities. - Triage, diagnose and root cause product incidents, driving postmortem actions including providing status visibility through resolution. - Consistently assess and seek to improve the quality of the fleet's observability and health telemetry in partnership with multiple functions across the GCS team. - Collect, organize, and analyze system failure data to define trends, drive proactive sustainment processes, and support resource allocation. - Support Anduril's global customers through proactive communications and detail-oriented execution. - Support the evaluation and improvement of product capabilities, analyzing customer communication and feedback for capability requirements, product performance indicators, and desired functionality. - Maintain awareness of current product specifications and bridge the gap in understanding between technical and non-technical stakeholders. - Communicate and coordinate technical and non-technical efforts across multiple business, engineering, and sustainment functions, influencing decision making and driving action to maximize capability availability for end users. - Travel as required to support customer needs and operations. ### Required Qualifications - 4+ years of technical support experience with a focus on final-tier customer concern support. - Experience supporting and/or performing incident-driven workflows requiring analysis, triage, and prioritization. - Experience in on-call support operations and working in limited risk tolerance environments. - Ability to work non-standard hours and weekends as needed. - Ability to obtain and maintain a U.S. Secret Security clearance. ### Preferred Qualifications - BA or BS degree from an accredited institution, STEM degree, preferably in computer science, software engineering, electrical engineering, information technology, or similar. - Experience supporting and/or operating compute-enabled communications systems, including electronic warfare domain experience, as a DOD employee, contractor, or end-user. - Experience with observability tooling such as DataDog, Grafana, and Victor Ops; exposure to software development tooling such as Git and Jira. - Applicable industry certifications (e.g., CompTIA Network+, CCNA, Linux+). - Familiarity with and/or experience administrating NixOS systems. - Experience working as a system administrator. - Experience executing sustainment and reliability workflows for a defense-focused service or product. - DOD, Law Enforcement, or other Government agency experience preferred. - Demonstrated experience as a self-starter, able to find and resolve issues on your own. - Experience performing trend analysis to inform business decisions. - Strong aptitude for problem-solving in unstructured situations at the interface of hardware, software, and networking. - Proven ability to master a technical system and support it in operational environments. - Daily practice of excellence and rigor. - Confident with navigating ambiguity and crafting new ways of doing things. - Excellent written, visual, and verbal communication skills. - Active SECRET (or higher level) security clearance. ## Benefits - Comprehensive medical, dental, and vision plans. - Income protection: life and disability insurance. - Generous time off: highly competitive PTO plans. - Family planning and parenting support. - Mental health resources. - Professional development: annual reimbursement. - Commuter benefits. - Relocation assistance. - Retirement savings plan: Traditional 401(k), Roth, and after-tax options. ## Skills ### Required - technical support - incident driven workflows - on-call support operations - U.S. Secret Security clearance ### Nice to have - BA or BS degree in STEM - compute-enabled communications systems - observability tooling - software development tooling - NixOS systems administration - system administration - sustainment and reliability workflows - DOD experience - trend analysis - problem-solving - technical system mastery --- Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/andurilindustries/jobs/5083878007?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)