# Senior Cloud Support Engineer

**Company**: CoreWeave
**Location**: Singapore
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $100,000 to $160,000 SGD
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/coreweave/jobs/4649049006?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_2a4e647e-dd2

## Description

CoreWeave is The Essential Cloud for AI. Built for pioneers by pioneers, CoreWeave delivers a platform of technology, tools, and teams that enables innovators to build and scale AI with confidence.

As a Senior Cloud Support Engineer at CoreWeave, you'll be on the front lines of a technological revolution, empowering our customers to harness the full potential of our advanced Kubernetes-powered HPC cloud infrastructure. You'll be hands-on, collaborating with engineers and researchers to resolve issues that impact high-profile, mission-critical applications and cutting-edge AI training workloads.

## Responsibilities:

- Guide and mentor team members in developing their technical skills and troubleshooting capabilities across all disciplines supported by CoreWeave.

- Provide real-time feedback and coaching, reviewing tickets to identify opportunities for improvement and ensure quality assurance (QA).

- Develop and deliver training sessions to improve the team's proficiency and efficiency in resolving customer issues.

- Use technical expertise to investigate, debug, and resolve customer-impacting issues with the curiosity required to uncover and understand root causes.

- Maintain high customer satisfaction through swift, accurate, and empathetic high-touch support communications, as well as established best practices.

- Help design and implement troubleshooting best practices to ensure fast, accurate client resolutions.

- Contribute to refining processes, workflows, and playbooks for handling complex customer challenges.

- Serve as a technical escalation point for high-priority escalations or complex cases, modeling effective problem-solving approaches.

- Lead the creation of knowledge-sharing resources, including documentation, tutorials, and how-to guides.

- Enhance the support team's knowledge of CoreWeave's products and services through continuous learning initiatives.

- Includes consistent shift work with participation in on-call rotations. Occasional after-hours and holiday coverage required.

## Requirements:

- Have a Bachelor's degree in Information Science / Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field, OR equivalent experience in a technical position

- At least 5+ years of experience in cloud support, systems administration, or related technical support-focused roles

- Proven hands-on work experience with Kubernetes

- Experience with networking, load balancing, storage volumes, observability, node management, High-Performance Computing (HPC), and Linux system administration

- Proven ability to mentor team members, foster technical growth, and improve team-wide capabilities through guidance and feedback

- Experience with observability tools such as Grafana

- Strong troubleshooting skills, with experience resolving complex customer issues and driving quality assurance through ticket reviews or similar processes

- Demonstrated success collaborating with cross-functional teams to refine workflows, implement best practices, and advocate for necessary tools or process changes

- Excellent written and verbal communication skills, with a track record of simplifying complex concepts for diverse audiences

- Strong technical presentation skills, with experience delivering precise, engaging, and informative presentations to technical and non-technical audiences, effectively showcasing complex concepts and solutions

## Preferred Qualifications:

- CKA Certified

- Demonstrated experience with training, coaching, and creating onboarding materials.

- Operates in a fast-paced, global, 24/7 support team environment

- Ability to collaborate across different time zones

- On-site office environment, hybrid, or remote options depending on location

- Flexible to travel up to 10% (~25 days/year)

## What We Offer:

- Medical, dental, and vision insurance - 100% paid for by CoreWeave

- Company-paid Life Insurance

- Voluntary supplemental life insurance

- Short and long-term disability insurance

- Flexible Spending Account

- Health Savings Account

- Tuition Reimbursement

- Ability to Participate in Employee Stock Purchase Program (ESPP)

- Mental Wellness Benefits through Spring Health

- Family-Forming support provided by Carrot

- Paid Parental Leave

- Flexible, full-service childcare support with Kinside

- 401(k) with a generous employer match

- Flexible PTO

- Catered lunch each day in our office and data center locations

- A casual work environment

- A work culture focused on innovative disruption

## Skills

### Required
- Kubernetes
- Linux
- Networking
- Load Balancing
- Storage Volumes
- Observability
- Node Management
- High-Performance Computing (HPC)
- Grafana

### Nice to have
- CKA Certified
- Training
- Coaching
- Onboarding Materials

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/coreweave/jobs/4649049006?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)