# Specialist, Finance Services

**Company**: Mastercard
**Location**: Bogota, Colombia
**Experience**: senior
**Job type**: full-time
**Category**: Finance
**Industry**: Finance

**Apply**: https://mastercard.wd1.myworkdayjobs.com/en-US/CorporateCareers/job/Bogota-Colombia/Specialist--Finance-Services_R-294878-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/specialist-finance-services-2a1825fc-5e0/

## Description

Mastercard is seeking a Specialist, Finance Services to join its Global Business Solutions Center's (GBSC) Service Desk Operations team. The ideal candidate will have a proven track record of evolving operations through strong partnerships, automation, and other continuous improvements to deliver operational excellence.

Responsibilities:

- Oversee day-to-day service desk operations, ensuring timely and effective resolution of inquiries across multiple channels

- Drive continuous improvement initiatives by identifying patterns, mining data for insights, and implementing proactive solutions

- Lead efforts to optimize and evolve the knowledge base, leveraging AI and analytics to identify gaps, trends, and opportunities for self-service and automation

- Partner with Tier 1 and Tier 2 teams, CX leads, and cross-functional stakeholders to deliver cohesive, end-to-end customer experience

- Coach and mentor junior team members, fostering a culture of learning and technical upskilling

- Translate operational data into actionable business insights, contributing to strategic initiatives that improve service delivery, customer experience, and process efficiency

Requirements:

- 1+ year experience in shared services, finance operations, internal service delivery, or a helpdesk environment

- Strong analytical and problem-solving skills, with experience using AI tools and predictive analytics

- Demonstrated expertise in knowledge management and process optimization

- Excellent communication and stakeholder management skills

- Proficiency in Oracle Financials and MS Office Suite

Benefits: No benefits mentioned in the job posting.

Corporate Security Responsibility:

- Abide by Mastercard's security policies and practices

- Ensure the confidentiality and integrity of the information being accessed

- Report any suspected information security violation or breach

- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines

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## Skills

### Required
- AI tools
- predictive analytics
- knowledge management
- process optimization
- Oracle Financials
- MS Office Suite

### Nice to have
- Accounts Payable
- Accounts Receivable
- Travel & Expense
- Purchase Order Processing

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Source: [Apply at mastercard.wd1.myworkdayjobs.com](https://mastercard.wd1.myworkdayjobs.com/en-US/CorporateCareers/job/Bogota-Colombia/Specialist--Finance-Services_R-294878-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)