# Lead Product Designer

**Company**: Twilio
**Location**: Remote - US
**Work arrangement**: remote
**Experience**: staff
**Job type**: full-time
**Salary**: $159,210-$208,000
**Category**: Design
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/twilio/jobs/7985808?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_29e5eccd-a19

## Description

At Twilio, we're shaping the future of communications, empowering millions of developers and hundreds of thousands of businesses globally to build personalized customer experiences.

We are looking for a visionary, highly strategic Staff Product Designer (L4) to join our Channels UX team and serve as the overarching design leader for Twilio's Email Products.

Responsibilities:

- Architect the Twilio Email Vision: Own the holistic, end-to-end user journey strategy for Twilio Email inside the core One Console.

- Lead Cross-Channel Harmonization: Act as the strategic connective tissue between individual channel silos.

- Steer the Modernization of SendGrid: Define the long-term UX roadmap and structural evolution for our high-revenue, standalone SendGrid platform.

- Establish High-Level Strategic Partnerships: Cultivate influential, peer-to-peer relationships with Product Directors and Engineering VPs across our email teams.

- Define Observability & Platform Telemetry Standards: Architect the design framework for high-density data visualizations, centralized delivery event logs, and real-time diagnostic dashboards.

- Scale Design Systems & Mentorship: Drive the evolution of Twilio’s centralized design system by pioneering complex, reusable email primitives.

- De-risk Organizational Ambiguity: Navigate extreme technical and structural ambiguity, transforming vague corporate initiatives and fragmented customer journeys into a clear, unified 2027 strategic product roadmap.

Qualifications:

- 8+ years of professional product design experience architecting and shipping complex, data-heavy B2B SaaS platforms, developer tools, infrastructure products, or enterprise communication platforms.

- Expert-Level Systems Thinking: A world-class portfolio demonstrating deep structural design, cross-product workflow mapping, highly complex data architectures, and an ability to unify fragmented platform experiences.

- Executive Cross-Functional Leadership: Proven track record of influencing product strategy at the Director and VP level, balancing highly technical backend trade-offs, and directly shaping multi-year product roadmaps.

- Mastery of Technical Complexity: Experience taking abstract, technical infrastructure primitives (e.g., complex APIs, SDK integrations, distributed data layers) and translating them into seamless, developer-friendly mental models.

- Team Multiplier: Experience mentoring other designers, building design frameworks, and driving structural change within a scaling UX organization.

- AI-Powered UX Mindset: We’re building a UX team that's thoughtful about how AI is changing the way products are built, as well as how our work gets done.

Location: This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.

What We Offer: Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more.

Compensation: The estimated pay ranges for this role are as follows:

- Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $159,210-$176,900

- Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area) $168,570-$187,300

- Based in the San Francisco Bay area, California: $187,200-$208,000

## Skills

### Required
- Systems Thinking
- Cross-Functional Leadership
- Technical Complexity
- Design Systems
- Mentorship
- AI-Powered UX

### Nice to have
- Designed for Developers
- Advanced Data Visualization Fluency
- Email Industry Expertise

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/twilio/jobs/7985808?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)