# Production Support Engineer

**Company**: Equity IT
**Location**: Hong Kong, Hong Kong
**Experience**: senior
**Job type**: full-time
**Category**: IT
**Industry**: Finance

**Apply**: https://mlp.eightfold.ai/careers/job/755959286638?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_29dad3be-84d

## Description

Production Support Engineer

About Millennium Millennium is a global, diversified alternative investment firm, founded in 1989. Defined by evolution, innovation and focus, Millennium's mission is to deliver results for our investors.

The Derivatives Trading Application Support Team provides front-office support for Equity Derivatives and Convertible Bond trading tools, analytics, and monitoring systems.

Responsibilities:

- Provide Level 1+ front-office production support to Portfolio Managers and trading users of Equity Derivatives volatility and Convertible Bond platforms.

- Troubleshoot and resolve issues across market data, pricers, risk, trade capture, P&L, and Convertible Bond analytics; coordinate escalation with engineering teams.

- Build and maintain monitoring, alerting, and operational dashboards for critical intraday and end-of-day processes.

- Automate recurring support and operational tasks through scripts and tools, reducing manual intervention and improving process reliability.

- Measure and improve platform availability, performance, data quality, and operational resilience; contribute to incident reviews, runbooks, and preventative fixes.

- Train users on supported platforms and communicate clearly during incidents, releases, and planned changes.

Requirements:

- Experience in front-office trading support or development; approximately five years of experience is preferred.

- Strong knowledge of Equity Derivatives products, Convertible Bonds, volatility surfaces, and forward calibration.

- Proficiency in Python and Unix shell scripting, with the ability to work effectively in a Java environment.

- Experience with Asian listed and OTC derivatives markets; familiarity with structured products and warrant markets is preferred.

- Experience with market data and analytics vendors such as Bloomberg, Reuters, IHS Markit, ICE, Cscreen, or Monis is a plus.

- Strong written and verbal communication skills, with the ability to train and support front-office users.

- Ability to prioritize competing demands and operate with urgency in a fast-paced, high-pressure environment.

- Strong attention to detail, ownership mindset, problem-solving ability, and sound judgment when mitigating production issues.

## Skills

### Required
- Python
- Unix shell scripting
- Java
- Equity Derivatives
- Convertible Bonds

### Nice to have
- Asian listed and OTC derivatives markets
- structured products
- warrant markets
- Bloomberg
- Reuters
- IHS Markit
- ICE
- Cscreen
- Monis

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Source: [Apply at mlp.eightfold.ai](https://mlp.eightfold.ai/careers/job/755959286638?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)