# Strategic Customer Success Manager

**Company**: Canva
**Location**: Austin, TX
**Work arrangement**: hybrid
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://jobs.smartrecruiters.com/Canva/6000000001518828-strategic-customer-success-manager?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_29d38330-342

## Description

Join the team redefining how the world experiences design.

As a Strategic Customer Success Manager at Canva, you are a commercially minded, consultative partner to our most valuable customers in North America. You own the full post-implementation journey, guiding customers from kick-off and early adoption all the way through renewal and expansion.

**Responsibilities**

- Customer success management: Lead the post-sale relationship of Canva’s strategic accounts within the customer journey, including onboarding, training, adoption, and advocacy.

- Account growth: Proactively identify and work on upsell and cross-sell opportunities in partnership with Sales by deeply understanding customer’s evolving business needs.

- Renewals: Own renewal execution and expansion strategy for a strategic book of business, directly contributing to Net Revenue Retention (NRR) and Gross Revenue Retention (GRR) outcomes.

- Defend the customer base: Proactively diagnose risk, develop mitigation plans, and mobilize internal resources,including Implementation, Support, and Technical Account Management,to protect and grow accounts before issues escalate.

- Partner cross-functionally across teams to advocate for customer needs, influence product roadmap, and champion best-in-class customer success practices and frameworks.

**Requirements**

- You have a proven track record: 6+ years of Enterprise-level post-sale experience in B2B SaaS with a demonstrated history of exceeding renewal and expansion quotas.

- You are a data-driven storyteller: You use data and analytics to build compelling narratives that influence both customer decision-makers and internal stakeholders.

- You’re Commercially minded: You think like a business owner. You don’t just manage relationships, you manage revenue.

- You’re consultative & strategic: You lead with curiosity. You ask the right questions, connect product value to business outcomes, and position yourself as an indispensable partner rather than a reactive resource.

- You are a relationship builder: You build genuine trust at every level.

- You communicate effectively and with influence: You communicate with passion and precision.

**Benefits**

- Equity packages

- Health benefits plans

- 401(k) retirement plan with company contribution

- Inclusive parental leave policy

- Annual Vibe & Thrive allowance

- Flexible leave options

## Skills

### Required
- B2B SaaS
- Customer Success
- Account Management
- Revenue Growth
- Net Revenue Retention
- Gross Revenue Retention

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Canva/6000000001518828-strategic-customer-success-manager?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)