# Operations Manager, Inventory Control Pharmacist **Company**: Hims & Hers Health, Inc. **Location**: New Albany, Ohio **Work arrangement**: onsite **Experience**: senior **Job type**: Full time **Category**: Operations **Industry**: Healthcare **Apply**: https://jobs.ashbyhq.com/hims-and-hers/baa07702-e03f-4bfd-a33e-bb441d2a7712?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_29c522eb-599 ## Description The IC Operations Manager plays a pivotal role in safeguarding the accuracy, integrity, and regulatory compliance of inventory management and quality assurance processes within a pharmaceutical fulfillment center. **Key Responsibilities:** **Safety & Risk Management** - Partner with safety leadership teams to enhance processes and maintain a safe work environment for all associates - Facilitate weekly safety meetings with IC leadership and hourly team members to identify risks within the fulfillment center - Identify risks associated with inventory inconsistencies, product quality, or process inefficiencies, and formulate strategies to mitigate them while maintaining operational continuity **Inventory Control & Inbound Operations** - Own end-to-end inventory control, including inbound operations (receiving, inspection, and stowing) for pharmaceutical products - Manage all receiving and storage functions across the facility - Ensure inventory accuracy, lot traceability, and expiration and/or beyond use date across the fulfillment center - Supervise inventory reconciliation, cycle counting, and audit procedures; identify and correct discrepancies and implement preventive measures - Deploy inventory control strategies to optimize stock levels, minimize losses, and ensure accurate inventory counts - Investigate root causes of inventory discrepancies using cause-and-effect analysis to resolve underlying issues - Own and standardize the product catalog across all sites, resolving naming and classification gaps - Monitor inventory metrics and KPIs to evaluate performance and identify areas for improvement **SOX Compliance** - Maintain thorough command of Sarbanes-Oxley Act (SOX) requirements as they apply to inventory operations - Conduct and oversee quarterly SOX counts - Build the counting schedule in alignment with parameters set by the Director of IC to meet SOX compliance count deadlines **Pharmacy Oversight Responsibility (only applicable if a pharmacist is hired)** - Provide direct pharmacist oversight of inventory-related functions, ensuring products meet pharmaceutical, safety, and handling standards - Serve as the primary sign-off authority for purity checks and Certificates of Analysis (COAs), streamlining processes that currently pull pharmacists from other departments - Responsible for NCR action completion and record keeping - Streamline line catalog item creation ensuring standardized nomenclature across the network - Formulate and execute inventory control protocols for pharmaceutical product receipt, storage, picking, packing, and shipping - Perform routine inspections and quality audits to evaluate SOP adherence and inventory discrepancies - Oversee all pharmacist tech workflow and operations within the receive and inventory functions of pharmacy fulfillment center - Prepare internal reports supporting defect-injection improvement efforts for the pharmacy fulfillment center - Oversee pharmacy technician trainees through registration, growing the internal technician pool available to Receiving, D&F, and Compounding **Team Leadership & People Development** - Lead a team of salaried area managers and up to 30 hourly associates - Recruit, train, and develop IC personnel, providing coaching, feedback, and performance assessments to support their professional growth - Set clear objectives and targets for the IC team, aligning their work with organizational goals - Conduct shift scheduling and forecasting, and oversee task assignments to ensure adequate staffing against FC objectives - Evaluate team performance, offering development, recognition, and guidance - Promote a culture of accountability, teamwork, and continuous improvement across the IC team - Build a structured growth path for IC Specialists, supporting pharm tech certification required for Rx receiving **Process Improvement & Cross-Functional Partnership** - Design and implement process optimization strategies to improve accuracy, throughput, and inventory turnover - Lead or actively participate in continuous improvement projects, applying lean principles to streamline processes, reduce waste, and increase productivity - Collaborate with cross-functional teams to instill inventory management best practices and drive continuous improvement initiatives - Partner with logistics, compliance, and pharmacy operations to maintain chain-of-custody and traceability - Represent IC in cross-site alignment on product data, sign-off processes, and inventory standards **Strategic Reporting** - Create and deliver strategic insights, performance metrics, and initiatives to executive leadership - Communicate progress, obstacles, and strategic developments to leadership on an ongoing basis - Monitor key inventory and quality metrics and lead corrective and preventive actions (CAPA) as needed **You Have:** **Required** - Active Pharmacist license (RPh or PharmD) in good standing - 3 years of related experience - Thorough understanding of the Sarbanes-Oxley Act (SOX), including experience conducting or overseeing SOX counts - Working knowledge of regulatory frameworks relevant to pharmaceutical distribution, including state board of pharmacy regulations, DEA/controlled substance handling, Good Distribution Practices (GDP), and Current Good Manufacturing Practices (CGMP) - Strong analytical, root-cause, and risk management skills, with the ability to translate findings into process improvements - Demonstrated ability to lead a team of salaried managers and hourly associates (up to ~30) in a fast-paced, high-volume environment **Preferred** - Prior experience in pharmaceutical operations, logistics, or inventory control - Experience in a fulfillment center or distribution center environment - Experience training or supervising pharmacy technicians - Familiarity with lean principles and continuous improvement methodologies - Demonstrated interest in people management, scheduling, and team leadership **Benefits** - A dynamic, open & honest culture of collaborative co-workers where diverse perspectives are welcome & valued - Competitive pay with equity compensation - ESPP Plan - Flexible PTO - Holidays observances - Quarterly Mental Health Days - High-coverage medical, dental & vision (FSA & HSA plan options) - Pet Insurance - One Medical Membership - Disability Benefits - Employee Assistance Program - Life and AD&D Benefits - Fitness stipend - Backup childcare - Family forming resources ## Skills ### Required - Pharmacist license - SOX compliance - regulatory frameworks - analytical skills - leadership skills ### Nice to have - pharmaceutical operations - logistics - inventory control - lean principles - people management --- Source: [Apply at jobs.ashbyhq.com](https://jobs.ashbyhq.com/hims-and-hers/baa07702-e03f-4bfd-a33e-bb441d2a7712?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)