# Operations Manager

**Company**: TaskUs
**Location**: San Antonio, Texas
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Salary**: $117,000.00 - $175,000.00 per year
**Category**: Operations
**Industry**: Technology

**Apply**: https://taskus.wd1.myworkdayjobs.com/en-US/Careers/job/San-Antonio-Texas-USA/Operations-Manager_R_2611_14269?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/operations-manager-29a5371e-7cd/

## Description

We are seeking an Operations Manager to lead our team and drive business operations. As an Operations Manager, you will be responsible for managing day-to-day business operations, leading a team of up to 150 FTE, and reporting to the Sr. Operations Manager.

Responsibilities:

- Manage client relationships and serve as the point of contact on a day-to-day basis

- Provide updates on performance and present in business reviews

- Work closely with team leaders and teammates to ensure they have the necessary skills and knowledge

- Manage shrinkage to meet company goals and expectations

- Ensure KPIs are met consistently and solve business problems through innovation

- Scale operations, drive performance management, and foster employee retention

- Interview Team Leads and promote department culture

- Multitask and manage multiple clients simultaneously

- Ensure accountability and compliance with safety and health management systems

- Define and allocate financial and technical resources

- Collaborate in the development of activities for the prevention of work accidents and occupational diseases

Requirements:

- Previous experience in financial services/fintech industry is preferred

- Two plus years of managing supervisors in a call center environment

- Two plus years of client management experience

- Bachelor's degree in business administration or management

- Excellent communication and presentation skills

We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) with company match, and paid time off. The salary range for this position is $117,000.00 - $175,000.00 per year.

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## Skills

### Required
- client relationship management
- performance management
- team leadership
- risk management
- stakeholder management

### Nice to have
- financial services
- fintech industry
- call center experience
- business administration

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Source: [Apply at taskus.wd1.myworkdayjobs.com](https://taskus.wd1.myworkdayjobs.com/en-US/Careers/job/San-Antonio-Texas-USA/Operations-Manager_R_2611_14269?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)