# Executive Housekeeper

**Company**: Accor
**Location**: Kuching, Sarawak
**Work arrangement**: onsite
**Experience**: executive
**Job type**: full-time
**Category**: Hospitality
**Industry**: Hospitality

**Apply**: https://jobs.smartrecruiters.com/Accor/744000148759817-executive-housekeeper?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_29731cce-91e

## Description

We are seeking an experienced Executive Housekeeper to lead our housekeeping team at Pullman Kuching. As a key member of our hotel staff, you will be responsible for ensuring the highest standards of cleanliness, hygiene, and guest comfort throughout the hotel.

The successful candidate will have a strong background in housekeeping operations and leadership, with a proven track record of driving service excellence, productivity, and cost control.

**Key Responsibilities:**

- Provide operational leadership and oversee day-to-day housekeeping operations for guestrooms, suites, public areas, offices, and heart-of-house areas.

- Ensure all rooms are cleaned, inspected, and released on time according to occupancy requirements.

- Maintain hotel cleanliness standards aligned with Accor/Pullman brand expectations.

- Conduct regular inspections of rooms, corridors, public areas, and facilities.

- Coordinate with Front Office, Engineering, Security, and Food & Beverage departments for smooth operations.

- Drive service excellence, productivity, cost control, sustainability initiatives, and team development while delivering memorable guest experiences.

- Manage and respond to guest requests, complaints, and special requirements.

- Monitor guest feedback, online reviews, and cleanliness scores; implement action plans for improvement.

- Lead, coach, and motivate the housekeeping team to achieve departmental goals.

- Prepare manpower planning, rosters, duty schedules, and task allocation.

- Conduct performance appraisals, coaching, and disciplinary actions when necessary.

- Identify training needs and develop team capabilities.

- Promote employee engagement and a positive work culture.

- Prepare and manage departmental budget.

- Control payroll costs, overtime, cleaning supplies, linen usage, and operating expenses.

- Monitor productivity ratios such as minutes per room cleaned and staffing efficiency.

- Ensure proper stock control of chemicals, guest supplies, linen, and uniforms.

- Ensure compliance with hygiene, sanitation, workplace safety, and fire safety regulations.

- Maintain proper chemical handling procedures and MSDS compliance.

- Ensure pest control and preventive cleanliness programs are in place.

- Lead deep cleaning and preventive maintenance schedules.

- Drive environmental initiatives such as linen reuse programs, waste reduction, and responsible chemical usage.

- Support ESG/sustainability goals of the hotel.

**Qualifications:**

- Diploma/Degree in Hospitality Management or related field preferred.

- Minimum 5–8 years housekeeping experience in hotels, with at least 2–3 years in a leadership role.

- Experience in upscale or international brand hotels preferred.

- Strong knowledge of housekeeping operations, laundry systems, chemicals, and hotel PMS coordination.

- Good leadership, planning, and interpersonal skills.

- Strong attention to detail and quality standards.

## Skills

### Required
- housekeeping operations
- leadership
- team management
- budgeting
- cost control
- sustainability initiatives

### Nice to have
- hospitality management
- laundry systems
- chemical handling
- hotel PMS coordination

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Accor/744000148759817-executive-housekeeper?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)