# Cleaning Lead

**Company**: ABM UK
**Location**: London
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Salary**: £20.46 per hour (approx. £42,500.00 per annum)
**Category**: Operations
**Industry**: Facilities Management

**Apply**: https://jobs.workable.com/view/3TtcYiWK4HxgByGiUApxmE/cleaning-lead-in-london-at-abm-uk?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_2962a097-241

## Description

We are seeking a Cleaning Lead to manage the cleaning operation at a prestige site in the City of London.

The site operates seven days per week and has a 24-hour operation. The Cleaning Lead will have day-to-day contact with the client and will be responsible for the complete running of the site cleaning operation, including operations, HR-related processes, management reporting, client liaison, and the financial well-being of the contract.

Key Responsibilities:

- Lead the Cleaning / Presentation team to ensure a positive, motivational, supportive working environment.

- Ensure advanced planning of all cleaning operations, including periodic tasks with clear schedules and sign-off of all duties and tasks complete.

- Focus on training and development of the team to establish good working practices with a vision and focus on both cleaning operation and creating meaningful positive customer experience interactions.

- Ensure excellence for Cleaning operations throughout SJQ, including security, health and safety, and compliance.

- Take full ownership and manage to conclusion all cleaning feedbacks or complaints.

- Focus on strategic planning and implementation of best practice initiatives and innovation.

- Ensure the cleaning and presentation team are equipped and have the knowledge to positively impact the guest experience for all estate users daily.

- Work closely with all stakeholders and departments, adding value and promoting teamwork throughout.

- Manage and report on all cleaning operational budgets with full transparency.

- Control the delivery of the colleague's rosters, completion of payroll, and correct manning levels.

- Lead and advise the team in managing absence and holiday records.

- Carry out and manage daily centre audits to ensure high standards of cleanliness and a safe environment.

- Manage recruitment, induction training, developing, and retaining of colleagues.

- Ensure adequate quality performance measures (KPI's/SLA's) are adhered to.

- Conduct quality audits to ensure service delivery adheres to the requirements of ISO9001.

- Ensure strict compliance to the Data Protection Act, GDPR, and associated regulations.

- Deliver excellent leadership, communication, and motivation to the site-based team.

Requirements:

- Preferred experience in a similar role, ideally within either the Retail, Hotel, or Tourism and Travel industries.

- Able to manage complexity and deliver with short deadlines.

- Outstanding stakeholder management, strong relationship building, and influencing skills.

- Ability to work in a team environment and autonomously.

- High energy, calm under pressure, real team player.

- Demonstrates drive, resilience, open and innovation when working in a dynamic and fast-paced environment.

- Experience in managing and coordinating crisis and emergency response.

- Excellent verbal, written, interpersonal & communication skills.

- Fluent in English, other European languages would be desirable.

Pay Rate: £20.46 per hour (approx. £42,500.00 per annum)

## Skills

### Required
- Microsoft Outlook
- Word
- Excel
- PowerPoint
- BICSc qualification
- IOSH

### Nice to have
- Proven experience in operational management
- Proven experience in developing others
- Experience in managing and coordinating crisis and emergency response

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Source: [Apply at jobs.workable.com](https://jobs.workable.com/view/3TtcYiWK4HxgByGiUApxmE/cleaning-lead-in-london-at-abm-uk?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)