# Assistant Branch Operations Manager

**Company**: RBC Dominion Securities
**Location**: Toronto, Ontario
**Job type**: full-time
**Category**: Finance
**Industry**: Finance

**Apply**: https://rbc.wd3.myworkdayjobs.com/en-US/RBCGLOBAL1/job/TORONTO-Ontario-Canada/Assistant-Branch-Operations-Manager_R-0000186909?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_2953c403-d66

## Description

The RBC Dominion Securities Management team located in Toronto is looking for an Assistant Branch Operations Manager to join their team!

The Assistant Branch Operations Manager fulfils a leadership role in the branch by providing operational and administrative support to the Branch Management Team and Advisor teams. In addition to managing client account activities and ensuring compliance standards are met, the Assistant Branch Operations Manager fulfils a diverse role which includes liaising with internal departments, providing software and process-related training, and managing the branch facilities and equipment.

**Responsibilities**

- Instrumental in managing the daily administrative operations of the branch including: approval of incoming and outgoing daily transactions, verify and action request submitted by sales support staff, verify documentation and approve account openings, etc.

- Assist with training new branch support staff and coordinate ongoing training initiatives for existing branch staff.

- Ensure compliance and internal control requirements are met.

- Branch technology access, setup, and troubleshooting.

**Requirements**

- Meticulous attention to detail and excellent time management skills

- A professional approach to all situations to create a positive working environment

- Ability to complete duties independently seeking out own answers and solutions

**Nice-to-have**

- Canadian Investment Regulatory Exam, CIRE

- Knowledge of RBC Dominion Securities’ systems and procedures, an asset

- Experience in the securities industry is an asset

**What's in it for you?**

- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

- Leaders who support your development through coaching and managing opportunities

- Ability to make a difference and lasting impact

- Work in a dynamic, collaborative, progressive, and high-performing team

- A world-class training program in financial services

## Skills

### Required
- Conflict Management
- Customer Service
- Customer Service Administration
- Customer Service Management
- Interpersonal Relationship Management
- Online Customer Support
- Oral Communications
- Problem Management
- Service Request Management
- Time Management

### Nice to have
- Canadian Investment Regulatory Exam
- Knowledge of RBC Dominion Securities’ systems and procedures
- Experience in the securities industry

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Source: [Apply at rbc.wd3.myworkdayjobs.com](https://rbc.wd3.myworkdayjobs.com/en-US/RBCGLOBAL1/job/TORONTO-Ontario-Canada/Assistant-Branch-Operations-Manager_R-0000186909?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)