# Product Owner

**Company**: Southern Company
**Location**: Atlanta, GA
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: IT
**Industry**: Energy

**Apply**: https://emje.fa.us6.oraclecloud.com/hcmUI/CandidateExperience/en/sites/SouthernCompanyJobs/job/21168?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_2952c4b1-362

## Description

As part of the Customer Engagement Portfolio within Southern Company's Technology organisation, you will be responsible for managing and supporting system product enhancements, maintenance, and requests. You will maintain a well-groomed backlog for the Online Customer Care (OCC) suite of solutions, including web, batch, and middleware applications.

You will collaborate with stakeholders, development teams, vendors, architects, and other cross-functional teams to ensure the successful delivery of high-quality, scalable, and efficient solutions. This role involves every aspect of the product development process, from discovery to delivery and support, following the SAFe Agile Framework and focusing on upholding a high standard of quality.

**Responsibilities:**

- Define and communicate the product vision, strategy, and roadmap for solutions owned

- Be a primary resource and business/customer proxy, working closely with business units to ensure business rules are identified and integrated into product design and development

- Develop, adapt, and carry out product implementation plans throughout the SDLC

- Create, plan, and prioritise an effectively groomed backlog with clear acceptance criteria aligned with business objectives

- Author epics, features, and user story acceptance criteria, and continuously refine and prioritise user stories based on business value, customer feedback, and market trends

- Obtain deep product and business knowledge to act as a subject matter expert for several roles, including Dev and QA

- Define and instrument success criteria that are measured via qualitative and quantitative feedback

- Work with QA testers to ensure quality and accuracy, and conduct user acceptance testing

- Attend PI plannings, provide quality control, facilitate PI demos, and review stories

- Be accountable for each stage of the development process and the final product

- Manage business expectations, maintain communications, and bring issues to business attention proactively

- Create and maintain product documentation, including user guides, release notes, and training materials

**Requirements:**

- B.S. degree in business, IT, engineering, computer science, or another technology-focused field

- At least 3 years of working experience as a Product Owner in Agile development teams

- Knowledge and experience with transactional web sites, batch processes, databases, APIs, and integrated middleware applications

- Strong analytical, root cause analysis, and problem-solving skills

- Ability to prioritise and maintain well-groomed backlogs

- Excellent interpersonal and communication skills

- Experience working in a fast-paced, highly collaborative environment with cross-disciplinary teams

- Ability to identify and quickly implement process improvements

**Preferred Skills:**

- Working knowledge of utility operating company business unit rules and processes

- Prior experience in utility and/or large-scale complex customer-facing web applications

- Experience with Scaled Agile Framework (SAFe)

- Technical aptitude to understand web, batch, database, and middleware applications and architecture

- Knowledge of current and relevant digital, mobile, and web best practices in design and implementation

- Skilled at leading software projects of varying sizes and degrees of complexity

## Skills

### Required
- Agile development
- Product ownership
- Web development
- Middleware applications
- Database management
- API integration
- Analytical skills
- Problem-solving
- Communication
- Collaboration

### Nice to have
- Utility industry knowledge
- Scaled Agile Framework (SAFe)
- Technical aptitude
- Digital best practices
- Software project management

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Source: [Apply at emje.fa.us6.oraclecloud.com](https://emje.fa.us6.oraclecloud.com/hcmUI/CandidateExperience/en/sites/SouthernCompanyJobs/job/21168?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)