# Chief Operating Officer (COO) & Deputy Trust Officer, Bridge

**Company**: Bridge
**Location**: San Francisco, New York, Seattle
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: Finance
**Industry**: Finance

**Apply**: https://job-boards.greenhouse.io/stripe/jobs/7572925
**Canonical**: https://yubhub.co/jobs/job_29485819-d72

## Description

We are seeking a Chief Operating Officer (COO) & Deputy Trust Officer to oversee the bank's daily operational performance, ensuring safe and sound delivery of stablecoin issuance, custody, reserve, and settlement workflows. The COO & Deputy Trust Officer will also help fulfill fiduciary obligations under OCC expectations (12 CFR Part 9).

Key Responsibilities:

* Lead all day-to-day operational functions for the trust bank, including issuance operations, custody operations, reserve operations, reconciliation, and customer settlement flows.
* Design and maintain operational playbooks, business continuity procedures, and control frameworks aligned with OCC safety and soundness expectations.
* Oversee operational readiness for product changes, new asset types, new partners, and new currencies.
* Work closely with engineering to ensure operational workflows are ready to go.

Deputy Trust Officer Responsibilities (12 CFR Part 9):

* Support the Trust Officer in fulfilling fiduciary responsibilities for all custody and safekeeping activities.
* Oversee fiduciary recordkeeping, including account setup, segregation, ledger accuracy, and periodic reviews.
* Ensure trust operations meet OCC fiduciary standards, including §9.6 annual reviews, fiduciary audits, internal controls, and documentation.
* Act as acting Trust Officer when designated by the President/Board.

Operational Controls & Regulatory Compliance:

* Implement and maintain OCC-aligned internal control systems across operations, custody, reconciliation, and settlement.
* Ensure compliance with GENIUS Act requirements related to issuance, redemption, and lawful-order execution.
* Partner with Compliance and CRO on operational risk testing, issue remediation, and supervisory responses.
* Maintain audit-ready documentation, operational logs, and evidence repositories for OCC examinations.

Cross-Functional Execution & Program Management:

* Coordinate execution across engineering, legal, product, compliance, finance, and treasury teams.
* Lead operational readiness reviews for new features, new jurisdictions, and new integrations with custodians and banking partners.
* Drive cross-functional alignment on SLAs, exception handling, operational uptime, and incident root-cause analyses.

Third-Party & Vendor Oversight:

* Oversee relationships with banking partners, reserve custodians, and critical vendors.
* Ensure all partners meet OCC third-party risk expectations.
* Maintain vendor performance dashboards, SLAs, due diligence packages, and ongoing monitoring.

Operational Resilience & Incident Response:

* Own the bank's operational continuity, incident management, and crisis playbooks.
* Lead triage and resolution of operational incidents, coordinating across engineering, custody, and compliance.
* Oversee post-incident assessments and ensure timely remediation.

Board and Executive Reporting:

* Provide regular updates to the Board and Risk Committee on operational performance, control testing results, and emerging operational risks.
* Present metrics and KPIs related to mint/burn SLAs, reconciliation integrity, reserve operations, custodian performance, and operational incidents.

## Skills

### Required
- bank operations
- trust operations
- custody operations
- payments operations
- OCC regulatory standards
- fiduciary banking requirements
- digital asset custody expectations
- blockchain-based transaction flows
- mint/burn operations