# Associate Client Services Manager **Company**: Epiq **Work arrangement**: remote **Experience**: senior **Job type**: full-time **Salary**: $115,000 -$130,000 USD annually **Category**: Legal **Industry**: Legal **Apply**: https://epiqsystems.wd503.myworkdayjobs.com/en-US/Epiq_Careers/job/USA-Overland-Park-KS-11880-College-Blvd-Suite-200/Associate-Client-Services-Manager_R0035318?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_294156bb-f46 ## Description You will join Epiq as an Associate Client Services Manager, contributing to complex global legal outcomes. Your role involves leading a client-dedicated sub-team of Project Managers and Technical Analysts, coordinating project execution, maintaining service quality, and supporting client satisfaction. **Key Responsibilities:** - Lead, coach, develop, and manage a client-dedicated sub-team of Project Managers and Technical Analysts. - Report to and partner closely with the Client Services Manager to execute the account strategy, operating model, service standards, and client priorities. - Collaborate with the Senior Project Manager to coordinate project assignments, resource capacity, schedules, dependencies, risks, and delivery requirements across the client portfolio. - Provide day-to-day operational oversight of assigned matters and ensure the sub-team delivers work accurately, efficiently, and in accordance with client expectations and established procedures. - Serve as a consistent point of coordination for the client-dedicated team, internal operational groups, and other stakeholders involved in project delivery. - Support the Client Services Manager in maintaining strong relationships with client contacts through proactive communication, dependable follow-through, and timely status reporting. - Monitor project health, workloads, deadlines, deliverables, and service levels; identify risks early and coordinate corrective action with the Client Services Manager and Senior Project Manager. - Escalate client concerns, delivery risks, resource constraints, and complex technical or operational issues promptly, with clear context and recommended next steps. - Ensure client and project requirements are understood, documented, communicated, and executed with a high degree of quality and accuracy. - Coordinate work across operational and technical departments to resolve issues, improve workflows, and enhance service quality for the assigned client. - Establish clear performance expectations, provide regular feedback, and promote accountability, collaboration, and professional development within the client-dedicated sub-team. - Support onboarding and training for Project Managers and Technical Analysts, including client-specific procedures, tools, workflows, and communication standards. - Develop and maintain subject matter expertise in the assigned client's environment, including client-specific tools, software, protocols, preferences, and business requirements. - Participate in project planning, process-improvement initiatives, quality reviews, and the preparation of regular status updates for internal and client stakeholders. - Assist with client business reviews by helping coordinate agendas, performance data, meeting materials, action items, and follow-up activities. - Support project financial management by monitoring scope, effort, budget considerations, and other financial indicators, and by providing timely information to the Client Services Manager. - Act as an escalation point for the assigned client relationship and provide coverage for the Client Services Manager or Senior Project Manager when appropriate. - Demonstrate professional leadership and sound judgment while balancing client needs, team capacity, quality standards, and business objectives. **Requirements:** - Strong understanding of eDiscovery and litigation support, typically developed through at least 3-5 years of relevant experience with a law firm, corporate legal department, or eDiscovery service provider. - Demonstrated experience leading, mentoring, or supervising project management or technical service professionals. - Proven ability to manage multiple simultaneous projects, competing deadlines, and changing client priorities. - Strong collaboration skills and the ability to work effectively within a shared leadership model involving the Client Services Manager and Senior Project Manager. - Excellent oral and written communication skills, including the ability to communicate clearly with clients, team members, technical resources, and senior stakeholders. - Strong critical-thinking, organizational, and problem-solving skills, with the ability to gather relevant information, assess risk, and coordinate timely resolution. - Client relationship skills, including the ability to manage expectations, recognize client needs, and align team execution with client requirements. - Ability to establish accountability, provide constructive feedback, support employee development, and foster a collaborative, service-oriented team culture. - Working knowledge of the Electronic Discovery Reference Model, database design and management, data processing, productions, and legal document review workflows. - Sound judgment and composure when managing escalations, delivery risks, resource constraints, and sensitive client matters. **Education & Certifications:** - Bachelor's (BA or BS) degree or equivalent relevant professional experience. - A graduate degree, such as a Juris Doctor (JD) or Master of Business Administration (MBA), is a plus. - Relevant eDiscovery or project management certifications are preferred. - Relativity certifications are preferred. **Compensation:** The Compensation range for this role is $115,000 -$130,000 USD annually and may be eligible for an annual bonus. ## Skills ### Required - eDiscovery - litigation support - project management - team leadership - client relationship management ### Nice to have - Juris Doctor (JD) - Master of Business Administration (MBA) - eDiscovery certifications - Relativity certifications --- Source: [Apply at epiqsystems.wd503.myworkdayjobs.com](https://epiqsystems.wd503.myworkdayjobs.com/en-US/Epiq_Careers/job/USA-Overland-Park-KS-11880-College-Blvd-Suite-200/Associate-Client-Services-Manager_R0035318?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)