# Customer Service Advisor

**Company**: Biffa
**Location**: Barlborough
**Work arrangement**: onsite
**Job type**: full-time
**Salary**: £25,174 per year
**Category**: Operations
**Industry**: Waste and Recycling
**Wikidata**: https://www.wikidata.org/wiki/Q4904749

**Apply**: https://apply.workable.com/j/CEA10D6ECB?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_291a45d6-c2f

## Description

Join a team where great customer service really makes a difference.

Looking for a role where you'll be supported, valued and have opportunities to grow? Join our friendly and passionate Customer Service team at Biffa, one of the UK's leading waste and recycling companies.

Every day is different. You'll be speaking with customers, solving problems, answering queries and finding the best solutions, all while delivering outstanding service. You'll be joining a fun, supportive and energetic team that works together to make a real difference for our customers.

### What you'll be doing

- Handling customer enquiries by phone and email.

- Providing solutions and resolving customer issues efficiently.

- Delivering an excellent customer experience on every interaction.

- Working closely with colleagues to ensure customer needs are met.

- Maintaining accurate customer records and attention to detail.

### What we're looking for

We're looking for someone who genuinely enjoys helping people and takes pride in delivering excellent customer service. If you're positive, organised and remain calm under pressure, we'd love to hear from you.

You'll also have:

- Excellent communication skills.

- Strong attention to detail.

- A positive, can-do attitude.

- Good IT skills (Microsoft Office experience is helpful but not essential).

- Previous customer service experience is desirable, but not essential.

Don't worry if you don't know everything already, we'll give you all the support you need with a comprehensive 4-week induction programme to help you succeed from day one.

### Working hours

You'll work a 37.5-hour week on a rota between:

- Monday to Friday: 7:45am – 5:30pm

- Saturday: 8:00am – 1:00pm (approximately 1 in every 8 Saturdays)

### Why you'll love working at Biffa

We believe in looking after our people. When you join us, you'll enjoy:

- 24 days annual leave plus Bank Holidays.

- The option to buy and sell annual leave.

- Generous pension scheme.

- Medical and dental cash plan.

- Cycle to Work scheme.

- Retail, leisure and travel discounts.

- Free on-site parking.

- Ongoing training and development.

- Excellent opportunities for internal career progression.

## Skills

### Required
- Excellent communication skills
- Strong attention to detail
- Good IT skills

### Nice to have
- Previous customer service experience
- Microsoft Office experience

---

Source: [Apply at apply.workable.com](https://apply.workable.com/j/CEA10D6ECB?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)