# Business Operations Specialist

**Company**: Razer
**Experience**: mid
**Job type**: full-time
**Salary**: $29.30 - $54.50 (per annum)
**Category**: Operations
**Industry**: Technology

**Apply**: https://razer.wd3.myworkdayjobs.com/en-US/Careers/job/Irvine-CA/Business-Operations-Specialist_JR2026008023?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_2913ed7d-693

## Description

Join Razer's global mission to revolutionise the way the world games as a Business Operations Specialist.

You will manage day-to-day operational activities for assigned customer accounts, ensuring accurate order processing, timely fulfillment, inventory coordination, and compliance with customer requirements.

**Job Responsibilities:**

- Manage daily operational activities for assigned customer accounts, including order receipt, processing, validation, fulfillment, and delivery follow-up.

- Review incoming customer orders for accuracy, completeness, pricing, quantities, delivery requirements, and compliance with established procedures.

- Validate customer orders against approved supply allocations and escalate shortages or allocation discrepancies to Supply Planning.

- Communicate allocation outcomes and fulfillment updates to Sales and coordinate necessary order adjustments.

- Process order changes, cancellations, backorders, and other customer requests in accordance with established procedures.

- Maintain accurate order records and transaction data in SAP and applicable customer systems.

**Logistics, Fulfillment & Inventory Coordination**

- Coordinate order releases, routing requests, shipping instructions, delivery appointments, and transportation requirements with 3PL providers, warehouses, and carriers.

- Monitor shipment execution, tracking, and delivery performance to ensure customer commitments are met.

- Prepare and validate advance shipping notices (ASNs), EDI transactions, shipping documentation, and customer portal updates.

- Monitor inventory availability and reconcile discrepancies between SAP, warehouse systems, and customer orders.

- Coordinate inventory transfers, Material Transfer Requests, returns, and related operational transactions as assigned.

- Work with overseas headquarters and internal departments to resolve fulfillment, inventory, and shipping issues.

- Escalate significant supply, inventory, logistics, or delivery concerns to appropriate stakeholders.

**Customer Compliance & Chargeback Management**

- Maintain knowledge of assigned customers' routing guides, shipping requirements, delivery windows, and compliance standards.

- Ensure orders and shipments comply with customer-specific operational requirements.

- Investigate customer shortages, deductions, chargebacks, routing violations, and delivery discrepancies.

- Coordinate supporting documentation and dispute submissions with Finance, Logistics, 3PL providers, carriers, and customers.

- Identify recurring compliance issues and recommend corrective actions to reduce financial exposure.

**Reporting, Reconciliation & Operational Controls**

- Maintain accurate operational records, customer order information, inventory transactions, and fulfillment documentation.

- Prepare routine account-level reports covering open orders, shipments, inventory discrepancies, delivery performance, and operational exceptions.

- Support month-end closing activities, inventory reconciliations, returns processing, and other assigned operational requirements.

- Investigate transaction discrepancies and coordinate timely corrections.

- Follow established internal controls, standard operating procedures, and documentation requirements.

**AI, Automation & Continuous Improvement**

- Actively use approved AI and automation tools to improve daily productivity, accuracy, reporting, and operational execution.

- Identify opportunities to reduce manual work, streamline order processing, improve exception management, and strengthen customer compliance.

- Develop and implement practical workflow improvements within assigned responsibilities.

- Participate in AI and automation initiatives, including testing, validation, documentation, and adoption of new processes.

- Maintain and update standard operating procedures and share improvements with team members.

- Continuously develop technical skills and adapt to evolving systems, tools, and operational requirements.

**Cross-Functional Collaboration & Problem Resolution**

- Collaborate with Sales, Supply Planning, Logistics, Finance, IT, overseas headquarters, 3PL providers, carriers, and customers to support daily operations.

- Proactively identify operational risks, communicate issues, and coordinate timely resolutions.

- Participate in operational meetings and provide updates on assigned customer accounts.

- Escalate complex issues requiring additional authority or cross-functional decision-making.

- Support special projects and other business initiatives as assigned.

**Pre-Requisites:**

- 2+ years of experience in Business Operations, Order Management, Customer Operations, Supply Chain, Logistics, or a related field preferred.

- Experience managing customer orders, fulfillment processes, inventory transactions, and logistics coordination.

- Familiarity with major retail, distribution, or eCommerce customer requirements preferred.

- Understanding of customer routing guides, ASNs, EDI transactions, chargebacks, and shipping compliance.

- Strong organisational, analytical, problem-solving, and communication skills.

- Ability to manage multiple priorities, meet deadlines, and resolve day-to-day operational issues.

- Proficiency in Microsoft Excel and experience with ERP systems, preferably SAP.

- Willingness and ability to independently learn and apply AI, automation, and emerging technologies.

**Salary Ranges:** $29.30 - $54.50 (per annum)

**Benefits:** Razer offers a unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.

## Skills

### Required
- Microsoft Excel
- SAP
- organisational skills
- analytical skills
- problem-solving skills
- communication skills

### Nice to have
- AI
- automation
- ERP systems
- Power BI
- Power Automate
- Claude
- EDI systems

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Source: [Apply at razer.wd3.myworkdayjobs.com](https://razer.wd3.myworkdayjobs.com/en-US/Careers/job/Irvine-CA/Business-Operations-Specialist_JR2026008023?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)