# Workplace Experience Specialist - NYC **Company**: Mercury **Location**: New York, NY **Work arrangement**: onsite **Experience**: mid **Job type**: full-time **Category**: Operations **Industry**: Technology **Apply**: https://job-boards.greenhouse.io/mercury/jobs/6232781004?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_28ae15ad-e73 ## Description Mercury is looking for a Workplace Experience Specialist to bring their culture to life in their New York office through the operations of daily life in the space. This role owns the day-to-day office experience for the NYC team, ensuring that the environment people walk into each day reflects Mercury's thoughtful approach to design, quality, and connection. ## Responsibilities - Serve as the on-site presence and cultural ambassador for the NYC office every day, welcoming employees, guests, candidates, and visiting teammates. - Own the daily operations of the space , lunch, kitchen, supply stocking, incoming/outgoing mail and deliveries, and visitor management , acting as the first point of contact for office questions and requests, resolving what you can and escalating what needs a broader fix. - Keep the office beautiful, organized, and aligned with Mercury’s aesthetic. - Shape a distinct in-office culture by listening to employee feedback and thoughtfully balancing individual requests with team needs, resources, and the overall workplace experience. - Own monthly office events from concept through execution, building a program of gatherings that reflects Mercury’s culture and draws the local team in. - Manage relationships with onsite vendors (cleaning, catering, snacks, plants, building maintenance) and track facilities and building requests to resolution, operating within your office budget. - Set up desks, meeting rooms, and AV for new hires, guests, and visiting teams, and own the basics of office access and safety (badges, visitor sign-in, emergency procedures). - Support the planning and execution of onsites and company events hosted in the NYC space, as well as broader employee experience initiatives , from All Hands and virtual events to merch production and cultural programs. - Identify and lead improvements to office spaces, systems, and services to meet the evolving needs of a growing team. - Communicate office updates, event invitations, and reminders clearly to the local team. ## Requirements - Excited to be in office M-F, 9:00am - 5:00pm - 2-3+ years of experience in office management. - Genuine warmth with people and an instinct for anticipating what someone needs before they ask. - Exceptional attention to detail and the organization to keep a dozen small threads moving without dropping any. - Sound judgment about what to solve yourself and what to escalate with a little guidance from your manager, and the initiative to act without waiting to be asked. - A refined eye for design and a deep appreciation for how a well-considered space makes people feel. - Clear, friendly written communication across Slack, email, and signage. - A collaborative team player who proactively asks for and acts on feedback, and pitches in on team activities beyond your core responsibilities when the opportunity comes up. - NYC-based, with the expectation that you’re in the office every day , this role is on-site and hands-on by design, including moving boxes, resetting furniture, and being on your feet. Ability to lift 25 pounds if needed. - Curiosity about people and what makes a space feel special. ## Skills ### Required - office management - event planning - vendor management - communication - design appreciation --- Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/mercury/jobs/6232781004?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)