# Mid-level Desktop Support Technician

**Company**: Leidos
**Location**: Goose Creek, SC
**Work arrangement**: onsite
**Experience**: mid
**Job type**: full-time
**Salary**: $50,700.00 - $91,650.00
**Category**: IT
**Industry**: Technology

**Apply**: https://leidos.wd5.myworkdayjobs.com/en-US/External/job/Goose-Creek-SC/Desktop-Support-Technician_R-00196958?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/mid-level-desktop-support-technician-28963419-404/

## Description

Leidos is seeking a Mid-level Desktop Support Technician to join the Field Services team at a government site in Charleston, SC. The successful candidate will provide direct desk-side support to customers, troubleshoot and repair IT devices, and perform various technical tasks.

**Responsibilities:**

- Manage customer tickets according to established Service Level Requirements (SLRs)

- Troubleshoot and resolve user computer issues, including hardware and software-related concerns

- Ensure customer-related tasks are completed within the set timeline

- Troubleshoot and resolve local and networked Multi-Function Devices, printers, and other hardware components

- Assist other technicians in resolving complex issues

**Requirements:**

- US Citizen

- DoD Secret Clearance

- HS diploma with 4+ years of prior relevant experience

- Valid DoD 8570 IAT Level II: Security+ or higher Certification

- Expertise in IT Enterprise Operations

- Experience with Microsoft Windows OS, version 10

- Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software

- Basic network troubleshooting skills

- Excellent customer service skills

- Excellent oral and written communication skills

**Physical Demands:**

- Lift and carry 50 lbs for up to 100 feet at a time

- Work in confined spaces, such as raised floors or communications closets

- Utilize basic hand tools

- Identify different colors of wires and cables

- Judge distance between objects to work safely on ladders and in confined spaces

- Drive personal or corporate vehicle to different locations

**Pay Details:**

- Hourly rate: $35.59

- Pay Range: $50,700.00 - $91,650.00

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## Skills

### Required
- Microsoft Windows OS
- HP Service Manager
- Remedy
- Service/Help Desk ticket management software
- Basic network troubleshooting
- Customer service
- Oral and written communication

### Nice to have
- Leadership
- Collaboration
- Prioritization
- Adaptability
- Relationship building
- Independent decision making
- Analytical thinking

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Source: [Apply at leidos.wd5.myworkdayjobs.com](https://leidos.wd5.myworkdayjobs.com/en-US/External/job/Goose-Creek-SC/Desktop-Support-Technician_R-00196958?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)