# Head of Key Accounts, Customer Success

**Company**: Stripe
**Location**: U.S.
**Experience**: executive
**Job type**: full-time
**Category**: Sales
**Industry**: Finance

**Apply**: https://job-boards.greenhouse.io/stripe/jobs/8300616?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_28376b2d-cdf

## Description

## Job Description

We're looking for a leader to manage teams of Customer Success Managers (CSMs) focused on a portfolio of Stripe's largest Key Accounts, driving strategic account planning, product distribution, executive engagement, and payments optimization to maximize retention, expansion, and customer lifetime value.

## Responsibilities

- Lead and grow a team of senior CSMs focused on Key Accounts: hire, coach, set goals, run calibration and performance reviews, and develop playbooks and operating rhythms for a high-performing strategic CSM organization.

- Own strategic account planning and executive engagement for Key Accounts: define multi-quarter account roadmaps, support executive business reviews, and ensure broad sponsorship.

- Set clear goals focused on product distribution and share of wallet gains that tie directly to business impact. Measure and report on performance metrics at an executive level.

- Build and scale programmatic account management processes: implement repeatable adoption, churn-risk, optimization, and renewal playbooks that balance scalability with bespoke engagement for strategic accounts.

- Coordinate cross-functional delivery and escalation management in support of annual growth initiatives.

- Own account health, volume forecasting, and growth goals; align Stripe and customer leadership on success metrics.

- Scale learnings from Key Accounts to other GTM and product teams across Stripe.

## Requirements

- 15+ years in customer-facing roles with at least 8+ years leading Strategic Customer Success, Account Management, or related teams.

- Experience in payments, or fintech; familiarity with Stripe products is a plus.

- Proven experience managing a small portfolio of strategic large customers.

- Independent, energetic leader with a proven track record of driving organizational change across cross-functional stakeholders and whole-team environments to deliver strong outcomes.

- Strong programmatic and strategic skills: account planning, project management, stakeholder mapping, and executive engagement.

## Preferred Qualifications

- Experience with CRM/CSM tooling and data platforms (Salesforce, Gainsight, Looker or other BI tools).

- Prior experience in a high-growth, matrixed organization.

## Skills

### Required
- strategic account planning
- executive engagement
- programmatic account management
- project management
- stakeholder mapping
- payments
- fintech

### Nice to have
- CRM/CSM tooling
- data platforms
- Salesforce
- Gainsight
- Looker
- BI tools

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/stripe/jobs/8300616?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)