# Enterprise Support Specialist - EMEA (German speaking)

**Company**: Canva
**Location**: London
**Experience**: entry
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://jobs.smartrecruiters.com/Canva/6000000001503531-enterprise-support-specialist-emea-german-speaking-?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_27ec41f0-340

## Description

Join the team redefining how the world experiences design.

You will be a dedicated, in-region customer support team member. Enterprise Admin Support Specialists are case managers who strongly focus on owning and resolving support tickets for our most strategic customers.

Responsibilities:

- Manage and prioritise Enterprise support tickets across account administration, feature functionality, and platform configuration, ensuring timely resolution in line with service standards.

- Troubleshoot and resolve standard support issues by analysing root causes and applying established workflows, escalating when needed.

- Support Admins through scheduled calls to guide issue resolution, key workflows, and best practices, with clear and timely follow-up.

- Partner with Sales and CSM teams to provide technical and back-office support during onboarding and escalations, ensuring alignment on customer needs.

- Apply working knowledge of Canva enterprise features (e.g. SSO/SCIM, Brand Kit, User Management) to resolve cases, and contribute to team knowledge through documentation updates and sharing ticket trends.

- In addition to the core responsibilities, this role will also contribute to our Strategic Pod Support program.

Requirements:

- Strong problem-solving, clear communication, and a customer-first mindset.

- Fluent in German (spoken and written) and strong English communication skills.

- Comfortable troubleshooting technical and account-related issues, using sound judgement to analyse problems and apply solutions.

- Ability to build and apply working knowledge of systems like SSO, SCIM, and content management.

- Effective prioritization and time management skills.

- Proactive, customer-focused approach.

- Collaboration and communication skills.

Benefits:

- Equity packages

- Inclusive parental leave policy

- Annual Vibe & Thrive allowance

- Flexible leave options

## Skills

### Required
- German
- English
- SSO
- SCIM
- Brand Kit
- User Management
- troubleshooting
- problem-solving
- communication
- prioritization
- time management

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Canva/6000000001503531-enterprise-support-specialist-emea-german-speaking-?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)